Printer Friendly's DesktopStreaming(TM) Success Leads to Launch of New ASP Division. Launches for ASP Sales

SANTA BARBARA, Calif., June 28 /PRNewswire/ --, the Internet's leading portal for person-to-person help, advice and training, today announced the launch of its new ASP division ( was founded in 1999 to introduce its proprietary DesktopStreaming(TM) technology to the consumer market by offering live person-to-person computer support through a distributed base of skilled experts. Due to the unprecedented success of this model, has grown into an application service provider, licensing its DesktopStreaming technology and support model to other companies.

To help spearhead this new division, has hired Chuck Massanari, who was a field sales manager with Apple Computers for 11 years. Massanari also served as general manager at AmeriData and as western sales director at AT&T.

"I am very excited to join a company that is clearly at the forefront of new technology and I am looking forward to helping continue its success as an application service provider," said Massanari.

The new ASP division, which licenses's DesktopStreaming technology, already has an impressive roster of clients, including Sun Microsystems, CompUSA and Cox Communications.'s DesktopStreaming is the leading live online customer support application.'s desktop-sharing capability downloads in seconds to a customer's screen, permitting customers and technical support staff to interact in real-time via chat or telephone with mutual mouse and keyboard control. DesktopStreaming technology enables a company to quickly establish a live, online support site for its customers with minimal overhead, using a technology that is browser and application independent and cross platform functional. Using Expertcity's DesktopStreaming technology, a company's experts can resolve problems directly on a consumer's computer, while also allowing the consumer to see exactly what the technical assistant is doing. Because the service is Web-based, it is easily put into operation by and usually takes a week to implement.

"Introducing this new ASP division will ensure that the needs of both the consumer and business areas are met, thereby allowing for the future expansion of the company," said President and CEO Andreas Von Blottnitz.

About ( was recently named the premier support partner for ZDNet's Help & How-To channel and is quickly becoming the go-to site for mass-market consumers seeking immediate answers to technical questions.'s investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit Capital. is the leading online marketplace for real-time help, advice and learning. The company provides consumers with personalized technical expertise from accredited experts. The company offers superior support and expert services using its proprietary DesktopStreaming technology, which enables desktop-sharing, mutual mouse and keyboard control, online telestration and chat. The company is focusing its initial efforts on the technical support market, but plans future expansion into a wide range of market sectors. Headquarters for are located in Santa Barbara, California. and DesktopStreaming are trademarks of, Inc. Other product and company names may be registered trademarks, trademarks or servicemarks of their respective owners.
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Publication:PR Newswire
Date:Jun 28, 2000
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