Expertcity Transfers Its Award-Winning ExpertLive Marketplace for Services to Tech24 Inc.
SANTA BARBARA, Calif.--(BUSINESS WIRE)--Dec. 17, 2001
Expertcity Inc. today announced that it has entered into an exclusive relationship with Tech24 Inc. in which customers seeking assistance in Expertcity's ExpertLive marketplace will be serviced by Tech24. The agreement becomes effective Jan. 1, 2002, and includes a revenue sharing component.
"We are pleased to enter into this relationship with Tech24, as they have been the primary provider of services within the ExpertLive marketplace for the past several months, and the results from customers handled by their experts have been overwhelmingly positive," said Andreas von Blottnitz, Expertcity's president and chief executive officer. "Transitioning the marketplace for services to a third party is a logical strategic move for us, as we are now focusing all of our attention on licensing our unique screen sharing technology, in the form of GoToMyPC and DesktopStreaming."
Customers interested in obtaining online help can now do so by visiting www.expertcity.com/expertlive or by going directly to www.tech24.com. In addition to the high quality of Tech24's technical expertise, Expertcity's DesktopStreaming allows Tech24 agents to share control of a customer's desktop in a matter of seconds, even over a dial-up modem connection.
This offers the agent the unparalleled ability to work shoulder-to-shoulder with the customer and fix their problem directly on the customer's desktop. More than 1.5 million sessions have been performed in the ExpertLive marketplace since its inception in 1999 and 95 percent of these sessions have been rated positive by ExpertLive customers.
According to Kirkland Desmond, Tech24's founder and CEO, "It is an honor to be selected by Expertcity to handle the substantial traffic associated with the ExpertLive marketplace. As a leader in the Web-enabled support market, we are confident that we can maintain the high level of service that the ExpertLive customers have come to expect, while simultaneously growing the overall size of the marketplace. We have utilized other Web-based remote control technologies and it is clear to us that DesktopStreaming is far and away the best-of-breed remote control solution in the market today."
Expertcity Inc. is the leading provider of Web-based remote-access and customer-support technologies. Its award-winning screen-sharing technology is used by tens of thousands of customers, including Sun Microsystems, MicroWarehouse, Colgate-Palmolive, Intuit, Honeywell, Cablevision, Ikon Office Solutions, Hewlett-Packard's Bluestone Division, RightNow Technologies, Ball Corp., Darden Restaurants, Ceridian Corp., Harcourt, DecisionOne, CompUSA, Witness Systems and Cox Communications.
Expertcity offers two products: DesktopStreaming is an application service that allows enterprises to remotely assist their users with technical support, and GoToMyPC(TM) enables both professional users and enterprises to remotely access and work on their PCs from any Internet location.
The company has received numerous awards, including: Forbes Favorite from Forbes.com Best of the Web; Category Breaker Award 2001 from Network World and the CNET Editors' Choice award.
Founded in 1999, Expertcity is financially backed by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is privately held with headquarters in Santa Barbara, Calif.
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|Date:||Dec 17, 2001|
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