Experian Credits Docent With Boosting Sales Effectiveness and Customer Service.
Business Editors/High-Tech Writers
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--July 29, 2003
Just-in-Time Learning Solution Launched to 6,500 Employees
Across Seven Sales and Customer Service Business Units
Docent(R), Inc. (Nasdaq:DCNT), a leading provider of integrated software Separate software components or applications that have been combined into one package. See integrated software package. solutions proven to directly drive business performance through learning, today announced that Experian, a global business solutions company, has deployed Docent Enterprise(TM) to power sales, support and product training, and leadership and employee development across its major business units in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. .
Experian serves the marketing and credit needs of more than 40,000 organizations and six million consumers annually. The Docent-based system provides a learning infrastructure to employees, affiliates and agents that serve the needs of Experian's diverse clientele. The company selected Docent Enterprise after deciding to migrate from several internally developed learning systems into a single, comprehensive platform that is powering the next generation of learning across the company.
The new environment, called "Experian's Education Express," was launched in March of 2003 and is delivering targeted training to more than 6,500 sales representatives, account executives, line managers and employees. The system manages hundreds of Experian instructor-led courses, self-paced online courses, live webcast sessions and recorded events.
"The Docent-based Education Express is significantly enhancing our ability to deliver superior products and services to Experian employees and partners," said Steve Hellman, director of Experian's Learning Center. "Working with Docent, we've been able to integrate our disparate systems and deploy a comprehensive, enterprise-wide learning platform on time, and within budget. This solidifies our premise that a corporate-wide training function can, with economies of scale and the right technology infrastructure, deliver very cost-effective solutions that greatly benefit our employees and our clients."
Experian's seven sales and customer service organizations use the Docent environment for enhancing product knowledge and strengthening customer relationships. In addition to training on Experian's credit and information products and internal business processes, users can learn about topics such as consultative solution selling and optimizing information sharing See data conferencing. with its new Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. system.
Experian supplements its internally developed content with third party courseware from Harvard Business School Publishing Harvard Business School Publishing is a not-for-profit, wholly owned subsidiary of Harvard Business School. It operates as an umbrella corporation to manage a group of publishing products associated with the School, including Harvard Business Review (management journal), Harvard , SkillSoft and other partners, covering topics such as leadership skills, desktop software or developer tools.
Streamlining Government Compliance
Experian finds Docent a very effective way to deliver unique educational programs that facilitate compliance with regulatory guidelines in critical areas such as data privacy and direct marketing.
Hellman added, "As a leader in information services See Information Systems. , we focus a great deal on finding new ways to reinforce the value and security of the services and solutions we deliver to our customers. We are really breaking the mold in our industry by developing innovative applications that wrap context around our learning curriculum. This is an extremely effective and engaging way for our employees to learn important skills that translate directly into the security and reliability of our products and services."
Proactive Skills Enhancement
Experian develops proactive learning plans that define a recommended curriculum for developing skill sets based on an employee's functional responsibilities. Docent's reporting and analysis capabilities help track the development of employee proficiency within these customized learning plans.
"Our success in this area helps Experian managers become much more effective -- not only in achieving business objectives but also in motivating, recognizing and retaining talent within their organizations," said Hellman.
Experian(R) provides strategic support to organizations around the world. It helps its clients target, acquire, manage and develop profitable customer relationships. It does this by combining its advanced decision support and outsourcing services with information on consumers, businesses, motor vehicles and property. Experian works with more than 40,000 clients across diverse industries, including financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page. , telecommunications, health care, insurance, retail and catalog, automotive, manufacturing, leisure, utilities, property, e-commerce and government. Millions of consumers rely on Experian's consumer credit services to meet their financial management needs. Experian is a subsidiary of GUS GUS Gemeinschaft Unabhängiger Staaten (German: CIS)
GUS Gravis Ultrasound
GUS Great Universal Stores
GUS Grown Up Soda
GUS Giornalisti Uffici Stampa (Italian)
GUS Guide to the Use of Standards plc and has headquarters in Nottingham, UK, and Costa Mesa Costa Mesa (kŏs`tə mā`sə), city (1990 pop. 96,357), Orange co., S Calif., on the Pacific south of Santa Ana; inc. 1953. It is a transportation, residential, and light industrial center. , Calif. It has a 175-year history and unbroken sales growth over the past 23 years. Its 13,000 people support clients in more than 60 countries. Annual sales exceed $1.9 billion.
For more information, visit the company's Web site at www.experian.com.
About Docent, Inc.
Docent, Inc. (Nasdaq: DCNT) is a leading provider of integrated software solutions proven to directly drive business performance through learning. Docent solutions for sales performance, product launch, channel effectiveness, customer education, compliance, ERP/CRM implementations, and other business priorities are enabled by the industry's most comprehensive suite of business performance management applications, industry-specific content, and world-class services. Solutions are tailored to address the unique requirements of vertical markets, including government, life sciences, energy, high tech, telecommunications, financial services, retail and manufacturing.
Docent outperforms the industry in customer satisfaction benchmarks, delivering compelling and measurable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). to blue chip customers such as Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Michigan, offering staffing solutions that include temporary staffing services, outsourcing, vendor on-site and full-time placement. Kelly operates in 30 countries and territories. , Eaton Corporation This article is about an industrial manufacturer. For other meanings see Eaton.
Eaton Corporation (NYSE: ETN) is a diversified industrial manufacturer with 2006 sales of $12.4 billion, putting it at 198 on the Fortune 500 for 2007. , D&B, Halliburton, Rockwell Collins Rockwell Collins, Inc. (NYSE: COL) is a large United States-based international company headquartered in Cedar Rapids, Iowa, primarily providing aviation and information technology systems, solutions, and services to governmental agencies and aircraft manufacturers. , and Bechtel Group, Inc. Docent partners with the world's most prominent systems integrators and business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in providers, including Accenture, Exult, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished as a leader by Gartner in the 2003 e-Learning Suites and LMS Magic Quadrants, and by the META Group in the 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see .
Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. , with other offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe and Asia-Pacific. For more information, visit www.docent.com.
Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.