Excell Services Recognized with 2006 CRM Excellence Award.PHOENIX -- Excell Services has been recognized again by Customer Interaction Solutions magazine with the 2006 CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award. The CRM Excellence Award is presented to exemplary customer contact centers for their consistent commitment to quality, excellence and high ethical standards. "We are honored to again receive this award, which we see as an affirmation of the high standards for training, quality, and service that have always been demonstrated by our staff," said John Jelinek, Vice President of Customer Relationship Management Services. "It is especially gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to be recognized for our ongoing efforts toward providing exceptional customer care and earning the trust of our clients on every call." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the publication's editors, "Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices, and more." "We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service offerings, as well as the quality of our call center agents and training and operations staffs," said Mr. Jelinek. "This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents." About Excell Services Excell Services, a Platinum Equity Platinum Equity is an American information technology and private equity firm. It was founded by billionaire Tom Gores in 1995 and is headquartered in Beverly Hills, California. company, is America's largest independent provider of directory assistance, operator services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by , and inbound customer service to the telecommunications industry. Formed through the integration of two established industry players, Operator Service Company ("OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) ") and Excell Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality and reduce costs. Visit us at www.excellsvcs.com. |
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