Excelergy and Siebel Partner to Deliver CustomerPoint, a New, Fully-Integrated Front-to-Back Office Software Suite for Energy/Utility Companies.Energy Editors/Business Editors/High-Tech Writers LEXINGTON, Mass.--(BUSINESS WIRE)--Dec. 11, 2002 Partnership will integrate Excelergy Revenue Manager(TM) with Siebel eEnergy(TM) to provide energy/utility industry's most comprehensive billing, revenue and customer relationship management system Excelergy Corporation, a world leader in high performance software platforms that automate mission-critical business processes in the energy/utility industry and other restructuring value chains, announced today it is partnering with Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications software, to deliver CustomerPoint(TM), the global energy/utility industry's most comprehensive front-to-back office software platform. The joint solution is a complete end-to-end customer relationship management and billing system combining the proven performance and flexibility of both Excelergy Revenue Manager(TM) and Siebel eEnergy(TM). CustomerPoint provides an enhanced single interface and set of integrated business processes for managing all customer service and billing inquiries across all channels, market segments and service types. Utilities deploying this software solution can dramatically increase their call center efficiency and flexibility and introduce new services at a fraction of the cost of traditional custom-developed billing applications. CustomerPoint leverages the Universal Application Network solution--the industry's first standards-based, vendor-independent application integration solution developed by Siebel Systems in conjunction with industry-leading application software vendors, integration server vendors and systems integrators--as a common integration platform. CustomerPoint combines best practices drawn from Siebel Systems' extensive experience in CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. with Excelergy's extensive experience in billing and revenue management. Based on XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. and Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. industry standards, Universal Application Network dramatically reduces the cost and complexity of application integration and enables organizations to cost-effectively develop and deploy cross-application business processes for the first time. Industry best practices are enabled through a complete solution in the areas of marketing, sales, customer, partner and field management using Siebel eEnergy, and in settlement, billing, complex billing, customer value analysis and collaborative communications with Excelergy Revenue Manager. The integrated software Separate software components or applications that have been combined into one package. See integrated software package. platform delivers a true straight-through processing straight-through processing The direct exchange of cash and securities. Straight-through processing is a major objective for cross-border transactions that are generally much more costly to settle compared to domestic transactions. environment for utilities and retail energy marketers serving commercial & industrial and/or residential customers. "CustomerPoint combines the energy industry's undisputed best of breed CRM and billing/revenue management systems into a single, fully-integrated software platform," said Bill Mahoney Bill Mahoney (born June 23, 1936 in Peterborough, Ontario) is a former Canadian ice hockey coach. He was head coach of the Minnesota North Stars from 1983 to 1985. External links
"The pre-integration and open, component-based architectures of both software vendors will allow utilities to take a cost-effective, modular approach to enhancing customer-centric applications," said Jim McCray, general manager, Siebel Energy Industry Applications. "It will also provide for extremely fast deployment and outstanding flexibility to quickly adapt to changes in energy market structure or business rules." About Siebel Systems Inc. Siebel Systems is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries. More information is available at www.siebel.com. About Excelergy(R) Corporation Excelergy is a world leader in high performance software platforms that automate six mission-critical business processes--forecasting, trading, scheduling, billing, settlement and customer/partner acquisition and care--in the energy/utility industry and other restructuring value chains. Excelergy's highly flexible, scalable software systems are based on an open, object-oriented, Web-based, native XML technology architecture. Winner of both the Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100 and UPSIDE Hot 100 awards for the world's top private companies, Excelergy has its North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. headquarters in Lexington, Massachusetts Lexington is a town in Middlesex County, Massachusetts, United States. The population was 30,355 at the 2000 census. The town is famous for being the site of the opening shots of the Battles of Lexington and Concord, the first engagement of the American Revolution. , its European headquarters in London, England and its Asia-Pacific headquarters in Melbourne, Australia. More information is available at www.excelergy.com. |
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