Excelergy Rolls Out New Customer Explorer Software Product With a Major North American Client.

Business Editors & Energy/Technology Writers

LEXINGTON, Mass.--(BUSINESS WIRE)--Aug. 28, 2001

Open co-action product combines drill-down transaction analysis

with Web-based customer self-service to improve

customer service and lower operating costs 

Excelergy Corporation, the world's first provider of open co-action software products to restructuring markets, has rapidly implemented the new Excelergy Customer Explorer(TM) software product with a major global client. Now commercially available for the first time, Excelergy Customer Explorer allows a client's most significant customers to handle their own service and account management tasks - including detailed analysis of usage, billing and financial transactions to improve operations and resolve disputes - in real-time over the Internet.

"Action at the heart of collaboration is what Excelergy's open co-action software products are all about," said Bill Mahoney, chief executive officer of Excelergy. "With incremental products such as Excelergy Customer Explorer, we are delivering open co-action across the entire value chain of the restructuring energy market."

The highly scalable, user-configurable Excelergy Customer Explorer has successfully provided actionable process oversight for at least 30,000 transactions on a single client invoice. The actionable process oversight component of open co-action software products eliminates the time and cost of an Excelergy client's manual investigation of inquiries, errors and exceptions. Towards this end, Excelergy Customer Explorer empowers customer end-users to "do it themselves" - i.e., drill down to analyze their own transactions - securely over the Internet.

"By allowing our client's customers to quickly and efficiently access their unique information via the Web, customers can explore their business relationship by mining our client's back office," added Mahoney. "This allows rapid analysis, improved customer service, and lower costs. The bottom-line result is enhanced profitability for Excelergy clients."

The interactive, 24x7 Web access component of Excelergy Customer Explorer enables customer end-users to handle their own inquiries, service and account management tasks over the Internet, including data analysis, enrollment, service requests, customer account updates, and online commerce for energy and non-energy products and services. End-customers can obtain and view - in multiple formats - account summaries, invoices, transaction information, and current and historical usage. Client results include enhanced customer relationships and brand identity, reduced operational costs and call center volume, and increased cash flows.

Excelergy's open co-action software products combine dynamic office collaboration, straight-through automation of shared and internal business processes, and actionable process oversight to enable clients to enter new markets faster, work with trading partners more effectively, provide superior customer service, and settle and bill more efficiently and accurately than their competition.

About Excelergy

Excelergy is the world's first provider of open co-action software products to meet restructuring market needs worldwide. Excelergy is transforming restructuring industries by delivering collaborative business via Web services. More than sharing information, Excelergy puts "action" at the heart of collaboration through its three core product lines: Excelergy eXACT for inter-company collaboration, the Excelergy Advanced Business Package for intra-company business process management at collaboration end points, and Excelergy Energy Trading for straight-through processing of scheduling, trading and settlement processes. These products are based on an open, object-based, Web-architected, native XML technology platform. Excelergy's North American headquarters are located in Lexington, MA, with its European headquarters in Bristol, England and its Asia-Pacific operations based in Victoria, Australia. More information is available at www.excelergy.com.