ExceTel Joins etalk's Worldwide Business Partner Program.

Business Editors/High-Tech Writers

IRVING, Texas--(BUSINESS WIRE)--June 24, 2003

ExceTel and etalk to Provide Quality Monitoring Solutions to Costa Rica Instituto Costarricence De Electricidad and Other Contact Centers

in Costa Rica and Central America 

e-talk Corporation, the global leader of Performance Impact(TM) solutions for contact centers, today announced that it has entered into a reseller distribution agreement with ExceTel S.A., a Telecommunications Solutions Provider (TSP), which specializes in providing support solutions and consulting services in the Costa Rica and Central American call center market.

"Adding etalk's award-winning Performance Impact solutions to our product line allows us to differentiate our services and supports our strategy of providing quality solutions to our customers," said Carlos Polonio, president of ExceTel. "This partnership with etalk will help our customers maximize their QM investments and improve all forms of communication with their customers."

Under the terms of the agreement, ExceTel will resell and support etalk's complete line of quality management products for local and national contact centers, including today's most complete, easy to use system for measuring and evaluating agent performance -- etalk Advisor(TM), powerful quality assurance monitoring capabilities -- etalk Recorder(R), and a survey system that enhances and extends maximum customer satisfaction and loyalty -- etalk Survey(TM).

The relationship continues to expand etalk's international footprint with its first joint customer, the Costa Rica Instituto Costarricence de Electricidad (ICE), the largest telecommunications company in Costa Rica.

"With the surge in call center and telephony infrastructure build-out in Latin America, we have experienced a growing demand for improvements to the quality of service," said Lic. Agnes Paniagua, Chief of Information Services and responsible for the Call Center Services of ICE. "etalk's quality management solution software addresses our need to measure quality and service levels in order to heighten customer loyalty, increase profits and reduce agent turnover."

"This relationship will have strong synergy based on ExceTel's long-standing position and reputation in Costa Rica and Central America, combined with our shared commitment and focus on providing world-class service to our global customer base," said John Sweeton, etalk's vice president of global channel sales. "As we continue to grow our business, relationships -- like those with ExceTel -- will enable us to make our solutions even more readily available to companies interested in capturing customer intelligence, optimizing workforce performance and improving customer experiences."

About etalk

e-talk Corporation, headquartered in Irving, Texas, is a global leader of Performance Impact(TM) solutions for enterprise contact centers. Since 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology and manufacturing companies. etalk's suite of integrated solutions works across multiple contact channels including e-mail, Web, chat or telephone. etalk's product family includes etalk Qfiniti(TM), etalk Recorder(R), etalk Advisor(TM), etalk Expert(TM), etalk Survey(TM), and etalk JASS(TM) designed to improve both customer service and the CRM decision-making process. Using etalk's advanced contact center technology, customers can achieve higher incremental sales, revenue per customer and overall profits while increasing customer satisfaction and loyalty. Privately held etalk operates in more than 40 countries, utilizing a network of partners and distributors. For additional information about etalk's Performance Impact tools, visit www.etalk.com or call 800/835-6357.

About ExceTel S.A.

ExceTel S.A. is a Telecommunications Solutions Provider (TSP) that specializes in providing support solutions and consulting services in the Costa Rica and Central American call center market. ExceTel S.A. was created in 1993. Since its inception, ExceTel has offered consulting services both nationally and internationally, as well as provided support and maintenance services for Public Platforms and Call Centers.