Everlife Implements Oki Electric's IP Contact Center System.Tokyo, Japan, Sept 27, 2006 - (JCN JCN Japan Corporate News JCN Journal of Cognitive Neuroscience JCN Journal of Cardiovascular Nursing JCN Journal of Christian Nursing JCN Job Control Number JCN Journal of Child Neurology JCN joint communications network (US DoD) ) - Everlife Co., Ltd. today announced its implementation of Oki Electric Industry Co., Ltd.'s CTstage 4i, an IP Contact Center System for improved efficiency in customer service. Since the system's implementation, Everlife has increased opeator capacity from 250 to 350 seats. The customer database is shared, allowing customer service operators to look up customers' name and simply click for follow-up calls. Other features include a system that tracks customers' records for confirmation purposes. CTstage 4i is a Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) system integrating information and communication. Oki Electric, a forerunner A family of ATM adapters from Marconi (formerly Fore Systems). See Marconi. in the IP contact center system, initially released CTstage 4i in 2002. Copyright [c] 2006 Japan Corporate News Network. All rights reserved. |
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