Evergreen Systems, Inc. Launches ITIL Assessment and Roadmap; Offering Includes Standard Assessment of Organizational IT Processes and Process Framework Action Plan within 45 Days of Engagement.

STERLING, Va. -- Evergreen Systems, a leading IT technology and process consulting firm, today announced a new offering, the ITIL Assessment and Roadmap: a fast-track program that includes evaluation of IT infrastructures, and development and implementation of a client-specific ITIL framework within 45 days of engagement. The launch comes as organizations throughout the U.S. are increasingly contemplating implementation of ITIL standards to achieve superior IT infrastructure and process management, and to deal proactively with new oversight resulting from passage of regulations such as Sarbanes-Oxley and HIPAA. CIO Magazine recently reported that a Gartner survey shows increasing awareness and adoption of ITIL in U.S. corporations; of those surveyed, ITIL adoption increased from 31 percent in 2003 to 41 percent in 2004, the most recent year for which figures are available.

Evergreen's ITIL Assessment and Roadmap includes:

    --  A standard assessment of the maturity of an organization's IT
        operations in the areas of

        --  Service support, including incident, change, release,
            configuration and problem management; and

        --  Service delivery, including capacity, availability,
            financial, service level and continuity management.

    --  Evaluation of an organization in three areas critical to the
        success of an ITIL initiative, regardless of size and scope:

        --  Organizational readiness;

        --  Technology enablement; and

        --  Measurements, metrics, and key performance indicators.

Within 30-45 days, Evergreen will also provide clients with the
following:

    --  A Gap Analysis: Through a series of interactive workshops, and
        discussion groups, Evergreen will analyze an organization's
        current state of IT operations, comparing them to ITIL best
        practices. Leveraging an assessment approach based on the
        Capability Maturity Model(R), Evergreen will rank
        organizational readiness and maturity to help clients
        understand the gaps that exist in their current
        infrastructures; and

    --  A Roadmap and Action Plan: Using results of the Gap Analysis,
        Evergreen will develop a comprehensive recommendation plan
        with actionable steps clients can take to immediately begin
        addressing identified issues. Working with client teams,
        Evergreen will develop detailed action plans that:

        --  Document specific steps for making immediate improvements
            in processes;

        --  Identify necessary changes to organizational structure;
            and

        --  Better leverage current technology investments.

"Evergreen is launching this service in response to the growing adoption of ITIL as a governing structure in the US," said Evergreen CEO, Don Casson. "With its singular focus on IT, ITIL is ideally suited for enabling organizations of all sizes to maximize process and investment in IT infrastructure, as well as better preparing them to meet regulatory concerns more effectively. Evergreen believes it is crucial that we be on the leading edge of providing our clients with a turnkey assessment solution that helps them to move forward with strategic implementation more quickly and efficiently."

For more information or to inquire about receiving an ITIL assessment, please contact Amy Mergler at [e-mail].

About Evergreen Systems

Evergreen Systems is a highly specialized technology consulting firm focused on helping complex global organizations simplify and optimize the way their IT organizations work. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today's major business challenges including: making ITIL and CoBIT operable; understanding and organizing their IT assets for better planning and execution; developing automated, streamlined compliance processes and bringing them to life for maximum benefit; and managing complex enterprise change. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.