Escalate To Power Neiman Marcus Direct's Supply Chain Order Management; Direct to Consumer Order Management Application to Help Luxury Retailer Manage Vendor Relationships.Business Editors/High Tech Writers REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Jan. 13, 2003 Escalate, Inc., a leading provider of web-based supply chain and order management software for retailers, today announced that Neiman Marcus Neiman Marcus U.S. department-store chain. It was founded in Dallas, Texas, in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband, A.L. Neiman. Direct has implemented Escalate Supplier(TM) 5.0 to execute Epicure shipments directly from vendor to customer. Escalate Supplier offers a powerful, Web-based supply chain, order management and visibility solution designed to enable retailers to better manage and monitor drop ship and special orders. Neiman Marcus Direct has installed Escalate Supplier for a drop-ship product segment that spans each of the division's brands - Neiman Marcus, Horchow, and Chef's Catalog. Terry Gradidge, VP Customer Service says, "With Supplier, both our vendors and associates will have access to the order status information at the same time. We believe this will significantly reduce phone calls to vendors while allowing us to provide our customers with the most up-to-date information. We anticipate improved Customer Service and productivity gains." The Escalate Supplier product provides retailers with a complete, web-based solution for vendor collaboration, order execution, shipment tracking, inventory visibility, and reporting. The ability of Supplier to bring together all the information about orders, shipments and inventory in one place provides retailers with the ability to better manage vendor relationships and improve vendor performance. Ms. Gradidge went on to say "We believe Escalate Supplier will give us the ability to more closely partner with our vendors to manage the process from order placement to delivery resulting in increased customer satisfaction." "Neiman Marcus Direct is renowned for providing the highest levels of customer service within the retail industry," said Keng Lim, President and Chief Executive Officer of Escalate "We look forward to helping them work more closely with their vendors to streamline their supply chain order management processes and further enhance their customers' experience." About Escalate Escalate(R) is a leading provider of retail supply chain and order management software. Based on its unique web-based cross-enterprise order management application foundation, Escalate gives retailers an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for order management, fulfillment and merchandise flow management for both stores and direct to customer businesses. Using Escalate software, retailers improve order management efficiency, reduce supply chain costs and service failures, improve vendor compliance and performance, and expand assortments and vendor options without operational concerns. The Escalate applications are built on a highly scalable open platform and are J2EE-compatible. Escalate applications are available as software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. or as a managed service. Over 200 companies use Escalate technology; customers include Williams Sonoma(R), Neiman Marcus(R) Direct, FTD FTD Financial Times Deutschland (German sister newspaper of the Financial Times) FTD Frontotemporal Dementia FTD Fitted FTD Federal Tax Deposit FTD Flight Training Device FTD Fastest Time of the Day .com, Fred Meyer(R) Jewelers, and LVMH LVMH Moët Hennessy-Louis Vuitton (upscale retailer) (R). Escalate is headquartered in Redwood Shores, Calif., with offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of and Chicago. Product Note In it's latest release, Escalate 7, the functionality in Escalate Direct(TM), Escalate Order(TM) and Escalate Supplier(TM) has been reorganized re·or·gan·ize v. re·or·gan·ized, re·or·gan·iz·ing, re·or·gan·iz·es v.tr. To organize again or anew. v.intr. To undergo or effect changes in organization. . The five new application names are Direct to Customer Order Management, Vendor Management, Order Fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment , Logistics Management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet , and Returns and Reverse Logistics This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. . Escalate Direct(TM) and Escalate Order(TM) make up Direct to Customer Order Management, while Supplier(TM) has been expanded into Vendor Management, Order Fulfillment and Logistics Management. Note to Editors: Escalate(R) is a registered trademark of Escalate, Inc. Other names may be trademarks of their respective owners. |
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