Equant Again `Best in Class' in Telemark Customer Satisfaction Survey.

Business Editors/High-Tech Writers

WASHINGTON--(BUSINESS WIRE)--Sept. 9, 2003

Equant is Ranked "Best in Class" Overall for Fourth

Straight Time by Multinational IP Services Customers

Equant (NYSE: ENT) (Euronext Paris: EQU), a recognized industry leader in global data and IP services for multinational businesses, has achieved - for the fourth straight time - the highest overall ratings in Telemark's benchmark IP user satisfaction survey, published on Aug. 12, 2003.

Equant was named "Best in Class" in 11 separate service categories and gained the highest percentage of satisfaction ratings above Telemark's "Quality" benchmark standard. The large corporate users of international IP services surveyed by Telemark ranked Equant highest in multiple groups and individual categories, including Overall Satisfaction, Network Operation, Meeting Customer Requirements, Customer Support, International Performance, Adequate Data Throughput, Accurate Bills, General Helpdesk provision, Bills in Currency of Choice, Geographical Reach End-to-End, Geographical Reach in Difficult Locations, and Support in Local Language.

Telemark Services Ltd. is a U.K.-based specialist market intelligence firm for the telecommunications industry that conducts benchmarking surveys of leading global network service providers and national postal, telegraph and telephone (PTT) companies in customer-critical areas of performance.

According to Report Editor Kerry Tomlinson: "Equant gained the highest percentage of high satisfaction results across a diverse range of service attributes, where customers demand high standards as the norm. Equant appears to be succeeding at winning the hearts and minds of its customers through a commitment to quality and service. Our findings show that Equant is consistently satisfying customers over a range of important levels."

Jack Norris, president of Equant Customer Service and Networks, said: "We remain committed to meeting the mission-critical needs of our demanding multinational customer base. Telemark's independent research clearly confirms that our customers value our top priority of delivering reliable, cost-effective and secure global IP and Managed Data Network Services."

Outstanding customer satisfaction and customer service have been important factors in other Equant awards over the past year. These include the "Best Global Carrier Award 2002" by Emap Communications Group and ECTA, the leading pan-European trade association serving the telecommunications industry, "Top Enterprise Service Provider in Europe 2003" ranking by the Yankee Group, and the Leader Quadrant position for the third consecutive year in both Gartner's Global and European Magic Quadrants for international network services providers.

About Equant

Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global data and IP network and integration services for multinational businesses. The Equant network has unmatched seamless reach, connecting key business centers in 220 countries and territories, with local support in more than 165 countries. Building on more than 50 years of experience in data communications, Equant serves thousands of the world's top companies with the industry's most extensive portfolio of managed network services, including the market-leading IP VPN used by 900 global businesses as of June 30, 2003. Equant, a subsidiary of France Telecom, was named Best Global Carrier 2002 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction.

About Telemark Services Ltd.

Based in Manchester, England, Telemark, specialises in the provision of marketing intelligence for the telecommunications industry with a blue chip client base located across several continents. A comprehensive range of research techniques and robust methods are used to gather data thereby guaranteeing meaningful results that clients can act on speedily.

Telemark provides research, analysis, and measures to assist clients find, win and keep customers. Covering all elements of performance from "bid to bill" our continuous information service helps Clients monitor trends over time and take more informed decisions on strategy, positioning, segmentation, product development, branding, promotions, sales channels, tariffs, and after sales care. Telemark's teams are dedicated to creating value through its off-the-shelf range of publications and by utilizing Web-based technologies for fast and accurate analysis of data and instant distribution of results.

www.telemark.uk.com telephone [phone]

This release may contain projections or other forward-looking statements related to Equant that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future results or events. Readers are referred to the documents filed by Equant with the SEC, specifically the most recent filing on SEC Form 20-F, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to Equant's history of operating losses, the unpredictability of growth in Equant's markets, changing technology, uncertain and changing regulatory restrictions, Equant's international operations, dependence on suppliers, network security issues, competition, and volatility of Equant's stock price and risks relating to the combination with Global One. All forward-looking statements are based on information available to Equant on the date hereof, and Equant assumes no obligation to update such statements.