EnvoyWorldWide releases EnvoyConnect v.2.0.EnvoyWorldWide, a provider of enterprise notification services, has announced the availability of EnvoyConnect v. 2.0, the company's new campaign management tool. The EnvoyConnect suite has been enhanced to facilitate proactive automated outreach for a wide variety of customer care initiatives, including collections, renewal programs or new customer welcome plans. EnvoyConnect is a set of campaign management tools designed to enable organizations to make easier the implementation and management of automated outbound customer communication initiatives. Providing new personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. capabilities, EnvoyConnect enables voice messages to be professionally recorded and configured to include personal customer information, including account numbers and billing amounts owed; simultaneously, it provides message recipients with interactive capabilities to enable them to respond via keypad A small keyboard or supplementary keyboard keys; for example, the keys on a calculator or the number/cursor cluster on a computer keyboard. See programmable keypad. or voice or by transferring to live agents for transaction completion. EnvoyConnect 2.0 provides new and enhanced features that include the following: * Delivery manager for agents. Building on the ability to pace calls, thus avoiding overwhelming phone switches and PBXs, EnvoyWorldWide has extended this feature to calibrate To adjust or bring into balance. Scanners, CRTs and similar peripherals may require periodic adjustment. Unlike digital devices, the electronic components within these analog devices may change from their original specification. See color calibration and tweak. inbound traffic Traffic originating in an area outside the continental United States destined for or moving in the general direction of the continental United States. according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. agent availability. * Enhanced reporting. Administrators can track import statistics in real time, can select reports through a self-service interface, and then receive granular detail and analysis on completed or still-in-progress campaigns. * Campaign management. Administrators may stop, start or reset a campaign at any point in the process, or to any recipient on the contact list. * API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. enhancements. New methods have been added to the patented SOAP API for ease of import and campaign management. New features will immediately be made available to current EnvoyConnect customers. www.envoyworldwide.com |
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