EnvoyWorldWide launches EnvoyXpress 9.0. (New Products).

Envoy World Wide, Inc., provider of real-time interaction management services, has announced the availability of EnvoyXpress 9.0, an interactive platform for delivering two-way transactions to a variety of wired and wireless devices. EnvoyXpress 9.0 was designed to enable companies to access interactivity tools to enhance customer communications and service. The 9.0 release has been enhanced to complement interactivity options beyond simple binary dialogs and call transfers to operators, interactive voice responses (IVRs) and answering services. New features include standard template surveying, which enables senders to build their own survey flows via the EnvoyXpress API without support from the Envoy World Wide application engineering team; multiple question paths, which allow voice and text question paths to be altered based on the answer to the previous question; offline response, which enables recipients of postal mail, fax, pager or voice mail to use a designated URL or phone number to provide responses to survey questions; numeric capture, which lets recipients enter any series of digits, followed by a pound sign, in response to a question. The new features in EnvoyXpress 9.0 can be combined to build personalized applications including collections, customer satisfaction surveys, emergency communications and supply chain event management sequences. In addition, the release features two-way support for BlackBerry and Windows CE-based devices.

www.envoyworldwide.com