Envox Worldwide and SpeechWorks International Partner To Deliver Enhanced Communications Solutions.Business Editors/High-Tech Writers STOCKHOLM, Sweden and BOSTON and WESTBOROUGH, Mass.--(BUSINESS WIRE)--April 28, 2003-- Envox's Software Combined with SpeechWorks' Technologies Will Drive New Levels of Customer Satisfaction and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). Envox Worldwide, a leading global provider of voice-enhanced communications solutions, today announced an alliance with SpeechWorks International, Inc. (Nasdaq: SPWX SPWX Speechworks (stock symbol) ), a global leader in speech technologies and services. This alliance is expected to lead to the deployment of advanced voice solutions by Envox and its channel partners around the world that will enhance the overall customer experience as well as deliver a significant return on investment (ROI). "We are very pleased to announce that our new Envox 5 Communications Development Platform integrates seamlessly with SpeechWorks' standards-based technologies," said Henrik Thome, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Envox Group. "SpeechWorks' leading speech recognition technologies, combined with their support for industry standards such as VoiceXML, ensure that our channel partners can develop the compelling voice-enhanced communications solutions that their customers demand." Envox 5 is an open, standards-based platform for creating, deploying and managing the voice-enhanced communications solutions that enterprise customers and service providers require today, including interactive voice response, enhanced self-service, automated directory assistance, alerts & notifications, mobile Internet Refers to gaining access to the Internet using a lightweight, handheld device. See Mobile IP, PDA, smartphone and mobile TV. , voice portals, voice-enabled CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , among others. It is a true multi-modal communications development platform that greatly reduces the complexity inherent it creating and managing Voice Solutions and integrating them into diverse telephony, data, web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. and back office environments. Under this partnership agreement, Envox Worldwide will be reselling SpeechWorks' advanced speech recognition and text-to-speech products including the OpenSpeech Recognizer(TM) speech recognition engine, OpenSpeech DialogModules, SpeechWorks(R) 6.5 SE, Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (TM) text-to-speech software, and SpeechSecure(TM) speaker verification software. The Envox/SpeechWorks partnership is also expected to accelerate the adoption of VoiceXML-based solutions. Envox 5 includes an embedded VoiceXML 2.0 browser for executing voice-enhanced solutions. In essence, Envox 5 offers an "enhanced" VoiceXML gateway that harnesses Envox 5's and Speechworks' core capabilities and empowers developers to create robust communication solutions using features such as advanced call control and data integration functions that are not yet native to VoiceXML. "SpeechWorks is committed to working closely with partners like Envox Worldwide to ensure the delivery of world-class speech solutions that satisfy callers and deliver a compelling ROI," said Steve Chambers, SVP SVP S'il Vous Plaît (French: Please) SVP Senior Vice President SVP Schweizerische Volkspartei (Swiss People~s Party) SVP Society of Vertebrate Paleontology SVP Social Venture Partners SVP St Vincent de Paul of Sales and Chief Marketing Officer at SpeechWorks. "Envox, and its partners, have the capacity to quickly develop and deploy open, standards-based communications solutions that can fully leverage our innovative and patented speech technologies, optimized for VoiceXML, to accelerate the adoption of speech-enabled services around the world." Microsoft's Asia Pacific Operations Center (APOC APOC As Per Our Conversation APOC Apocalypse APOC Apocrypha APOC Anarchist People of Color APOC Asia-Pacific Optical and Wireless Communications Conference APOC Association of Postal Officials of Canada ) has already benefited from this partnership. The company used SpeechWorks' technologies to enhance their Envox 5-based interactive voice response application for WindowsXP license key activation, a vital customer service feature in their Corporate Licensing Agreement program. Speech recognition is especially important in Japan, their largest Asia/Pacific market, where many telephones are still rotary, eliminating the ability to use DTMF (Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF. DTMF - Dual Tone Multi Frequency applications. "Our experience with the Envox 5 Communications Development Platform has been a very positive one; it is ideal for projects that involve data-voice integration," said Patrick Lung, Chief Executive of Microsoft APOC. "The Envox/SpeechWorks alliance allowed us to quickly leverage the benefits of speech recognition and provide unprecedented application flexibility." About Envox Worldwide Envox Worldwide is headquartered in Stockholm and Boston. With over 300,000 ports deployed on a global basis, the company is a leading provider of voice-enhanced communications solutions for service providers and enterprise customers that enable anytime, anywhere information access and transactions. Its software and services reduce the cost, time-to-market, and complexity of developing these solutions, which currently include interactive voice response, enhanced self-service, automated directory assistance, voice-enabled CRM, alerts & notifications, mobile Internet, voice portals and unified communications, among others. The company delivers its solutions through a global network of channel partners, including VARs, System Integrators, Service and Solution Providers, ISVs, OEMs, ASPs, consultants and other resellers. For more information, please visit www.envox.com. About SpeechWorks Organizations around the world trust SpeechWorks to manage their customer conversations. As the leading provider of speech technologies and services, SpeechWorks helps companies create and implement unique Speech Strategies that ensure maximum financial return and the highest levels of caller satisfaction. The Company provides speech recognition, text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) and speaker verification for network and embedded environments, including new multimodal Two or more modes of operation. The term is used to refer to a myriad of functions and conditions in which two or more different methods, processes or forms of delivery are used. On the Web, it refers to asking for something one way and receiving the answer another; for example requesting devices with both an audio interface and visual display. SpeechWorks's customers include carriers, corporations and government organizations, such as Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Citibank Europe, CIBC CIBC Canadian Imperial Bank of Commerce CIBC Centres Interinstitutionnels de Bilan de Compétences CIBC Commonwealth Institute of Biological Control (Trinidad) CIBC Commercial International Brokerage Company Bank, Continental Airlines, Microsoft, Thrifty Car Rental and United Airlines. For more information, please call 617.428.4444 or visit www.speechworks.com. SpeechWorks, OpenSpeech Recognizer, Speechify and SpeechSecure OpenSpeech DialogModule are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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