Envision.Company Overview Envision is dedicated to improving the performance of the contact center workforce to guarantee superior business results. We partner with our customers to understand their business, analyze unique challenges and help them produce continuous performance improvements. Our strong commitment to our customers is proven by our #1 rating in a recent Gartner Contact Center Quality Management User Satisfaction Survey, as well as #1 in the Sixth Annual User Choice Awards for Performance Management. Top-tier companies such as Borders, Northwest Airlines and KeyBank are achieving improvements in bottom-line results--cost savings and long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. revenue growth--every day. Envision[TM] Performance Suite The Envision[TM] Performance Suite is the only fully integrated suite of management tools available today that will immediately improve the performance of your entire contact center. It includes Envision [TM] Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , to forecast, schedule and manage agent workforce resources, Envision [TM] Quality Monitoring, to monitor, evaluate and coach agents at their desks and Envision [TM] eLearning, to create, manage and deliver eLearning to agent desktops. The integration of these applications from a single source offers a powerful agent interface with integrated schedules, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. feedback, coaching and reporting for contact centers to achieve the lowest cost of ownership and true workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. . "(Envision) has far exceeded our expectations, helping us achieve multimillion-dollar improvements in revenue and efficiency." --Susan Edberg, Vice President, Reservations Sales and Service, Northwest Airlines "Using Envision solutions, the department's cross-sell referrals have increased by a huge 97% ... and we're able to identify customer needs and offer appropriate products far better than ever before." --James Morris, Sr. Vice President, Consumer Banking, Bank of Oklahoma Financial Contact Information Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc. 520 Pike pike, in zoology pike, common name for the family Esocidae, freshwater game and food fishes of Europe, Asia, and North America. The pike, the muskellunge, and the pickerel form a small but well-known group of long, thin fishes with spineless dorsal fins, Street, Suite 1600 Seattle, Washington  This page is protected from moves until disputes have been resolved on the .The reason for its protection is listed on the protection policy page. 98101 Phone: 206.225.0800 Fax: 206.225.0801 E-mail: info.request@envisioninc.com www.envisioninc.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion