Envision and SIVOX form partnership to improve agent performance.Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a provider of contact center software solutions, has announced it is partnering with SIVOX Technologies to provide integration between SIVOX RealCall and the Envision eLearning product giving contact centers additional training options for agents. SIVOX RealCall is a dynamic simulation Dynamic Simulation is similar to a physics engine, the technology used in many powerful computer graphics software programs, like 3ds Max, Maya, Lightwave, and many others to simulate physical characteristics. platform designed to enable call center training facilities to quickly deploy agent simulations that closely mirror the call flow and agent-customer interactions that occur during live calls. The SIVOX online RealCoach interactively guides trainees along the best path using the best practices of an organization. Envision eLearning is part of the Envision Performance Suite, a set of management applications created to help improve contact center performance and agent effectiveness to maximize In a graphical environment, to enlarge a window to the full size of the screen. See Win Maximize windows. each customer contact. SIVOX RealCall and the Envision Performance Suite will allow contact centers to record an interaction, create a simulation The mathematical representation of the interaction of real-world objects. See scientific application and simulator. Simulation A broad collection of methods used to study and analyze the behavior and performance of actual or theoretical systems. training clip, publish it to Envision's learning management system and then send it to the agent during slow call volumes. Dynamic Simulation, the core of the SIVOX RealCall system, adapts to changes during the simulation session. To closely mimic a live coaching session, a dynamic software simulation must actually "hear" what the trainee is saying and respond accordingly with suggestions. In addition, a dynamic system will steer steer castrated male cattle beast over a year of age. See also bullock, buller steer. steer bulling see bulling. steer Medtalk verb the trainee along the best practices path during the simulation, rather than routinely play itself out. With SIVOX RealCall, agents can practice their call-handling skills by entering data into emulated system screens and speaking with simulated customers and receiving feedback as they progress. www.sivox.com/www.envisioninc.com |
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