Envision Telephony offers SpeechMiner.Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a provider of software for the contact center and the enterprise, has announced the availability of Envision SpeechMiner, a solution powered by Utopy which identifies, categorizes, analyzes and reports customer intelligence stored within each recorded interaction. Envision SpeechMiner works in combination with Envision Business Intelligence, allowing call centers to understand, analyze, predict and change how their organization affects the customer experience. Envision SpeechMiner allows decision-makers to easily identify, categorize cat·e·go·rize tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es To put into a category or categories; classify. cat and analyze information according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. their unique business needs. It moves beyond simple word spotting to capture meaningful intelligence from the context and emotion of the conversation. Once companies understand why people are calling, they can begin to catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. and evaluate this information for competitive intelligence, marketing campaign effectiveness and operational inefficiencies. Key Envision SpeechMiner features include analytics that capture intent and perception stored in phrases, not just word spotting; emotion detection, which identifies speaker emotions based on the tone and manner of speech; multi-language capabilities to support 30 languages; and customized reports that incorporate Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. 2005 Reporting Services, allowing users to more quickly and easily add reports and deliver alerts. www.envisioninc.com and www.utopy.com |
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