Envision Telephony, Inc. Announces 2007 International Customer Forum.Borders Group, Inc., Delta Hotels Delta Hotels is a chain of 40 hotels and resorts across Canada. On October 2, 2007, British Columbia Investment Management Corporation announced that it had acquired Delta Hotels.[1] The hotel chain was formerly a 100% holding of Fairmont Hotels and Resorts. & Resorts, ShopNBC ShopNBC is an American broadcast and cable home shopping network, owned by ValueVision Media (NASDAQ: VVTV), which is in turn 37% owned by NBC Universal, and based out of Eden Prairie, Minnesota. and Other Customers to Present Best Practices for Improving Enterprise Performance SEATTLE -- Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today the company's annual Envision Customer Forum from June 12, 2007 to June 14, 2007 at the Westin Seattle. At the two day Envision Customer Forum attendees will have the opportunity to network, share best practices and understand how other contact centers are improving enterprise performance and delivering legendary experiences by using the voice of their customers. In addition, attendees will have the opportunity to hear from a number of Envision customers including Borders Group, ShopNBC, Vision Service Plan (VSP VSP - Very Simple Prolog+. ), Delta Hotels & Resorts and Petro-Canada about how they have found innovative ways to tune into the voice of their customers. During the forum, attendees can participate in interactive workshops addressing workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. including coaching, eLearning, quality monitoring, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and business intelligence. During the last night of the forum, Envision will be presenting the Envision Excellence Awards, recognizing customers who have transformed the way they do business using the company's technology. Companies will be recognized as industry leaders and for their success in achieving measurable business results using Envision technology. "We are excited to be meeting with our customers once again at our annual customer forum and look forward to hearing from them how they are utilizing Envision's technology to drive legendary customer experiences across their enterprises," said Rodney Kuhn Kuhn , Richard 1900-1967. Austrian chemist. He won a 1938 Nobel Prize for research on carotenoids and vitamins but declined the award by order of the Nazi government. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Envision. "This forum not only provides us with an opportunity to showcase how Envision technology, support and training services can address their business challenges quickly and cost-effectively but also to listen to our customers to provide new and innovative solutions in the future." Envision Conference Registration Registration is available online at http://www.envisioninc.com/forum About Envision Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach([R]) (composed of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com. Click2Coach is a registered trademark of Envision. Envision, Envision Quality Monitoring, Envision eLearning and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |
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