Envision's Click2Coach MultiSite Earns TMC Labs Innovation Award.Business Editors & Technology Writers SEATTLE--(BUSINESS WIRE)--Oct. 1, 2002 Company's unique enterprise-class agent development solution is recognized for improving agent performance and impacting bottom-line ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a leading developer of contact center solutions, today announced that Click2Coach(R) MultiSite Edition has received the prestigious 2002 Innovation Award from Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) Labs, the in-house testing facility of TMC(TM), a leading full-service media company. TMC Labs recognizes Click2Coach MultiSite for its true global management, administration, training and reporting to ensure a consistent and effective customer experience across all sites. TMC Labs Innovation Awards are published in the September 2002 issue of Customer Inter@ction Solutions magazine. With over 200 applicants, TMC Labs distinguishes Click2Coach MultiSite for its unique tools that help improve agent performance and impact the bottom line. "The TMC Labs Innovation Awards were implemented to honor products that help to carve carve v. carved, carv·ing, carves v.tr. 1. a. To divide into pieces by cutting; slice: carved a roast. b. a new market niche or start a trend. These awards are bestowed on products that are set apart from their competitors due to one or more unique features," stated Rich Tehrani, president and group publisher of TMC. "The engineers of TMC Labs based their award selection criteria on not only innovation, but also on products that will improve customer service and lead to a bottom-line ROI that even the most cost-cutting and stringent CFO See Chief Financial Officer. will be hard-pressed to ignore. For these reasons, Click2Coach MultiSite Edition from Envision Telephony was selected for a TMC Labs Innovation Award." Click2Coach MultiSite Edition, released in July 2002, includes all the functionality of the Click2Coach product suite -- including integrated quality monitoring, evaluation and training tools -- and expands those capabilities to connect a company's contact centers into a single virtual organization for global management, administration, coaching and reporting. With Click2Coach MultiSite, multiple contact centers act as one, sharing information, best practices and training, so supervisors can universally develop well-trained, knowledgeable agents who deliver a consistent and predictable experience to customers. "We are very honored to have received this award for our unique enterprise agent development technology," said Rodney Kuhn, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Envision Telephony. "This award underscores Click2Coach's success at helping organizations develop effective agents who maximize every customer interaction and drive measurable results." About Envision Telephony Envision Telephony, Inc. is a leading provider of contact center software solutions that empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems businesses to maximize every contact with their customers. The company's patented solutions offer integrated quality monitoring, performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. training content. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching. Envision Telephony's scalable products are used by some of the world's most customer-focused companies in a variety of industries including financial, utilities, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , software and insurance. Visit Envision Telephony on the Web at www.envisiontelephony.com. Click2Coach is a registered trademark, and Envision Telephony and the Envision Telephony logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |
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