Enterprise Customers' CRM Successes Highlight E.piphany's Los Angeles Regional User Conference.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--April 14, 2004 E.piphany, Inc. (Nasdaq:EPNY), a leading provider of full-suite customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, today announced that several of its customers will share best practices and showcase successful implementations at the company's regional user conference held April 19-20 in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. . Presenting customers include: AAA AAA: see American Automobile Association. (Triple A) A common single-cell battery used in a myriad of electronic devices of all variety. Like its double A (AA) cousin, it provides 1.5 volts of DC power. When used in series, the voltage is multiplied. of Northern California Northern California, sometimes referred to as NorCal, is the northern portion of the U.S. state of California. The region contains the San Francisco Bay Area, the state capital, Sacramento; as well as the substantial natural beauty of the redwood forests, the northern (CSAA CSAA Child Study Association of America. ), CDS Fulfillment Services, Expedia.com, Gap Inc., Mazda North America, Microsoft Corporation, Reflect, Walt Disney Internet Group The Walt Disney Internet Group (WDIG) oversees several websites owned by The Walt Disney Company and its subsidiaries. [1] The division's Disney Online unit operates disney. and others. "Businesses today are under pressure to create additional value out of their existing investments and infrastructure," said Karen Richardson, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , E.piphany. "These regional user conferences are an excellent opportunity to hear directly from some of the largest consumer-oriented enterprises about their successes with E.piphany CRM software solutions. We are excited to have some of our top customers demonstrate their best practices and show attendees how they are using E.piphany software solutions to generate revenue by optimizing the value of their customer interactions." Following the highly successful New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of regional conference held earlier this month, customers at the Los Angeles meeting will showcase their experiences with the E.piphany(R) CRM software products and demonstrate how they are using E.piphany(R) E.6(R) Marketing, Sales and Service software solutions with real-time intelligence to optimize business processes and maximize the value of every customer relationship. Executives from E.piphany will also present on the latest advancements and future directions for the full suite of E.piphany E.6 Marketing, Sales and Service software solutions. Sessions will cover topics such as: -- Using E.piphany Sales and Marketing software applications for increased selling effectiveness -- Advanced applications for the E.piphany Interaction Advisor software product -- optimizing your systems to deliver the highest-impact offers and results -- E.piphany performance tuning and data mart design for maximum scalability -- E.piphany 6.5 Sales and Service software applications overview -- Web services, database integration, and EAI (Enterprise Application Integration) Refers to various techniques used to share data and business processes in large enterprises. When companies acquire another organization, disparate information systems have to be made to work together. -- Security and failover discussion -- configuring E.piphany software for 24x7 operation and integrating with corporate security standards -- E.piphany Sales, Service and Marketing software applications -- highlights of E.piphany 6.5 and the roadmap for 2004 and beyond -- Many other technical, business and marketing sessions The second of three E.piphany user group conferences held worldwide in 2004, the event will be held April 19-20 in Anaheim, Calif. For more information, please visit www.epiphany.com. About E.piphany The E.piphany(R) E.6(R) CRM software suite enables global organizations to align touchpoints, processes and technologies around the customer. Built on the industry's most advanced, service-oriented architecture, the E.piphany 6.5 software solution creates benefits that cross departments and geographies, and result in rapid, measurable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . With the E.piphany 6.5 suite of Marketing, Sales and Service software solutions, every customer interaction is driven by real-time intelligence, enabling businesses to better understand their customers and optimize every interaction from both a revenue generation and customer retention viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany software products to enhance their customers' experiences while, at the same time, realizing the companies' business objectives. With worldwide headquarters in San Mateo, Calif., E.piphany serves customers in more than 40 countries worldwide. For more information, visit us at www.epiphany.com. E.piphany, the E.piphany logo and E.6 are registered trademarks of E.piphany, Inc. in the United States and other jurisdictions. All other trademarks are the property of their respective owners. |
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