Ensenda Signs Eight New Customers in Q3; Same Day Delivery Company Expands Into New Markets; Current Customers Increase Reach.

Business Editors

SAN FRANCISCO--(BUSINESS WIRE)--Oct. 22, 2002

Ensenda, Inc., the leading same day delivery service that enables customers to receive purchases in as little as 60 minutes, today announced eight new customer relationships, including agreements with a leading national home improvement chain, and a pilot deal with Sony of Canada.

Earlier in the third quarter Ensenda also launched delivery services for Interstate All Battery Centers, Follett Higher Education Group, Sur La Table, Anthropologie, and Select Western Ltd., and Select Laser Ltd., both operating in Canada.

"We are proud of the momentum we have gained in the past few quarters, and believe our track record and expertise will continue to attract new customers in many of our target markets," said Chris Mannella, CEO and President of Ensenda. "Retailers across many industries -- from books and gifts to commercial supplies -- recognize that Ensenda's service is both a more efficient and cost-effective way to manage deliveries, and a service that helps develop long-term customer loyalty."

Ensenda's growing customer base is indicative of the value that the company's flexible delivery services provide. Through Ensenda's proprietary technology and established network of professional couriers, retailers can offer a variety of delivery options to their customers, from immediate on-call delivery to next day service. In addition, Ensenda provides customers a single point of contact for all their local deliveries making delivery processes easier to manage and creating a more convenient shopping experience for businesses and consumers.

Ensenda also continues to expand relationships with existing customers such as FAO Inc., Zany Brainy, and Laser Networks. Ensenda has extended its relationship with FAO Inc. from an initial 7 store pilot to encompass all stores for the company's three brands. The Ensenda service is currently available at six FAO Schwarz stores, 16 Zany Brainy outlets and all 63 The Right Start stores -- and a complete nationwide rollout to the three brands' 255 retail outlets is currently underway. Ensenda has also grown its relationship with Canadian-based Laser Networks to cover three regions of Canada since launching in Q4 of 2001.

Ensenda's customers leverage a network of 10,000 uniformed delivery personnel in over 120 markets in the US and Canada. Ensenda links all orders to couriers within the same geographical location as its customer and then deploys the appropriate vehicle, equipment, and manpower to fulfill consumer and business purchases.

Ensenda's Third Quarter Customers

-- Sony of Canada Ltd. is a wholly owned subsidiary of Sony Corporation, Tokyo, a world leader in the manufacture and marketing of electronic and computer products for consumer, business, electronic publishing and multimedia applications, on a global scale.

-- Interstate Batteries has been a leader in battery marketing and distribution for more than 50 years, and through their more than 50 new Interstate All Battery Centers provides consumers with Every Battery for Every Need -- from automotive to phone to toy batteries.

-- Select Western and Select Laser are leading suppliers of printing and copying equipment in Canada.

-- Follett Higher Education Group is the largest contractor of campus bookstore services and the foremost supplier of textbooks and other course materials in North America.

-- Anthropologie is a lifestyle environment where customers discover themselves in an intriguing, exciting collection of homegoods and apparel.

-- Founded in Seattle's Pike Place Farmers' Market in 1972, Sur La Table operates retail stores across the country featuring an unsurpassed selection of over 12,000 items for cooks and professional chefs. Sur La Table offers terrific culinary classes in many of its stores, an all-occasion gift registry, online shopping at www.surlatable.com and a mail order catalog.

About Ensenda Inc.

Ensenda enables retailers to offer same day delivery to online, call center and in-store customers, and allows buyers to receive purchases within a few hours of placing an order. Customers benefit from Ensenda's courier network of 10,000 uniformed delivery personnel in over 120 markets in the US and Canada. Ensenda provides a single point of service and can be used to manage strategic processes including storefront delivery of heavy items, inventory balancing between stores, warranty/repair delivery and pickup, fleet replacement, return/exchange service and to optimize fulfillment of call center and online orders. The benefits to a retailer include increased customer satisfaction, the ability to drive incremental revenue, and reduced shipping costs by leveraging local inventory. Ensenda is headquartered in San Francisco, Calif. Visit Ensenda's award-winning web site at www.ensenda.com.