Enigma Extends 3C Platform for the Support Chain; Product Footprint Expansion Positions Enigma to Deliver Full Benefits of Support Chain to its Current and Future Customers.Business/Technology Editors BURLINGTON, Mass.--(BUSINESS WIRE)--March 26, 2002 Enigma Inc., announced today that it has extended its 3C Platform giving capital equipment OEMs a complete end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for their customers and dealer networks. Enigma's 3C Order Manager and 3C Warranty Manager products accelerate and streamline the processes an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and and operator engage in while ordering and tracking spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. and greatly reduces the warranty-processing costs received from dealers, independent maintenance shops and equipment operators. Enigma's industry leading 3C Platform provides integrated content, commerce and collaboration capabilities to strengthen the post-sale relationship between OEMs and dealer networks in markets such as automotive and industrial equipment, and between OEMs and capital equipment operators in markets such as aerospace and manufacturing. "Click Commerce and Enigma's partnership brings the concept of order capture to the most immediate of levels, which is right when the need for a spare or replacement product is discovered. The depth of Enigma's expertise in content management is now equaled with the addition of Click Commerce's expertise in multi-channel order management An Order Management System for businesses, such as retailers, that operate multiple sales channels, including:
Enigma will resell order management and warranty management technology developed by Click Commerce (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CKCM), the leader in channel management software. The Enigma 3C Order Manager module integrates Click Commerce's order management technology with the Enigma 3C Platform, giving OEMs the ability to offer a comprehensive Web order management solution integrated with Enigma's content platform. Customers and dealers, who currently access complete spare parts information and procedural information on extranets or channels powered by Enigma, will now be able to automatically complete the ordering process after identifying the parts required. Further, they have access to personalized pricing and inventory availability and can monitor the status of an order. This will reduce order cycle time, decrease errors and extend collaboration across channels and partners. The Enigma 3C Warranty Manager module supplies the individual dealer or operator with specific information on the length of the warranty, detailed extended warranty The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. information, real-time authorization to return spare parts, and the ability to register warranties online. Both modules can be integrated with existing back end systems such as SAP. This will speed claim management and reimbursement processes, unlock new revenue streams by providing extended warranties, reduce administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. and increase customer satisfaction. "Enigma is happy to announce Click Commerce as a partner for Enigma's support chain solution. By integrating technology from Click Commerce, Enigma will be able to offer the most comprehensive end-to-end solution for the capital equipment aftermarket Aftermarket See: Secondary market. aftermarket See secondary market. ," said Jonathan Yaron, chief executive officer of Enigma. "Enigma's 3C Platform is designed to help OEMs increase spare parts revenue and customer satisfaction by delivering complete product support information and tools for commerce and collaboration. With this additional functionality, dealers and equipment operators will be able to speed the entire repair process, thus enhancing their relationship with the OEM." "In today's marketplace it is critical to deliver solutions to OEMs that simplify their work and help streamline the relationships they have with their customers," said Michael W. Ferro, Jr., Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Click Commerce. "This reseller agreement with Enigma reaffirms our position as the leading Channel Management software company." Enigma 3C Order Manager and Warranty Manager are available immediately. About Enigma Enigma is the support chain company. Enigma integrates content, commerce and collaboration in its 3C Support Chain Platform to enable manufacturers, service partners and operators of complex capital equipment to unlock support chain - or, aftermarket - revenue. Enigma 3C delivers critical product support information to the point of work, resulting in increased spare parts sales, service productivity, and greater equipment utilization. Typical applications of Enigma technology include private exchanges or channel solutions that provide integrated customer support and e-commerce capabilities. Uptime-critical information such as illustrated parts catalogs and technical manuals form the foundation of Enigma 3C applications. Customers may readily scale the Enigma environment to meet their growing support chain needs--from a single application to a complete dealer network. Enigma Extends 3C Platform for the Support Chain - page 3 Enigma's rapidly expanding list of customers includes: GE Aircraft Engines; Pratt & Whitney; Rolls-Royce; Bombardier; Perkins Engines In this List of Perkins engines, family type refers to the two letter designation Perkins gives each engine. This nomencleture was introduced in 1978 under Perkins' new engine numbering scheme, where the family type is encoded in each unique serial number. ; John Deere; CAT Logistics; Mazda; Peugeot; GE Power; Tokyo Electron; Sun; Sybase; BellSouth and London Underground The London Underground is an underground railway system - also known as a rapid transit system - that serves a large part of Greater London, United Kingdom and some neighbouring areas. It is the world's oldest underground system, and is one of the longest in terms of route length. . Enigma is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , headquartered in Burlington, Mass., with offices in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , London, Munich, Toronto, Tokyo and Tel Aviv Tel Aviv (tĕl əvēv`), city (1994 pop. 355,200), W central Israel, on the Mediterranean Sea. Oficially named Tel Aviv–Jaffa, it is Israel's commercial, financial, communications, and cultural center and the core of its largest . For more information, visit Enigma's World Wide Web site at http://www.enigma.com. About Click Commerce, Inc. Click Commerce (Nasdaq: CKCM) is the leading provider of channel management software that enables global corporations to gain competitive advantage with an intelligent channel. Corporations such as Black & Decker, Delphi, Emerson, Equistar, Kawasaki, Lubrizol, Mitsubishi, Motorola and Volvo have transformed isolated channels into intelligent channels using Click Commerce Relationship Manager and Applications Suite, the broadest channel management offering available today. Founded in 1996, Click Commerce leverages more than five years of channel management expertise to enable global enterprises to significantly increase brand loyalty, customer satisfaction and financial performance. The company's software is used by corporations in more than 70 countries and in 15 languages. Visit Click Commerce at www.clickcommerce.com. |
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