Engaging alumni online: today's alumni want increasing control over content and delivery of information. Higher ed institutions are delivering what they need-electronically.IN 2001, ADMINISTRATORS AT PLYMOUTH STATE UNIVERSITY Plymouth State University is a coeducational, residential university with an enrollment of approximately 4,192 undergraduate students and 1,072 graduate students. The school was founded as Plymouth Normal School in 1871. BEGAN PONDERING the notion of giving alumni access to their own web portal See portal. , just as undergraduates at the New Hampshire New Hampshire, one of the New England states of the NE United States. It is bordered by Massachusetts (S), Vermont, with the Connecticut R. forming the boundary (W), the Canadian province of Quebec (NW), and Maine and a short strip of the Atlantic Ocean (E). institution had since 2000. The idea was for the portal to provide alumni with a simple way to connect with the university and with each other. Then, in 2003, a little thing called Facebook arrived on the college scene. "We had gone through our entire design process, and then Facebook and MySpace explode," says Joe Long, director of alumni relations for Plymouth State. "It didn't change what we were building," says Long, referring to the popularity of social networking sites A Web site that provides a virtual community for people interested in a particular subject or just to "hang out" together. Members create their own online "profile" with biographical data, pictures, likes, dislikes and any other information they choose to post. , "but it made us change our expectations for the product. It gave us a good chance to narrow who we wanted to be engaged with and how we would provide it for them. What is our competition out there? How has it changed?" Good questions--and ones that are being asked by alumni affairs administrators everywhere. How can alumni offices stay on top of technology offerings without getting too trendy? How can administrators know what online tools next year's students (and therefore soon-to-be alumni) will want? These questions are popping up fast with the rise of Web 2.0, the second burst of innovation and adoption in the online world. Knowing how to answer them will place administrators in greater positions of power. "This is really the second big online wave for schools, the first being putting up online alumni directories," says Fred Waugh, director of marketing for Convio, the internet software and services company that serves institutions of higher education higher education Study beyond the level of secondary education. Institutions of higher education include not only colleges and universities but also professional schools in such fields as law, theology, medicine, business, music, and art. and nonprofits. It's time It's Time was a successful political campaign run by the Australian Labor Party (ALP) under Gough Whitlam at the 1972 election in Australia. Campaigning on the perceived need for change after 23 years of conservative (Liberal Party of Australia) government, Labor put forward a for IHEs "to revisit re·vis·it tr.v. re·vis·it·ed, re·vis·it·ing, re·vis·its To visit again. n. A second or repeated visit. re their strategy and decide what they need to be over the next five years," says Waugh. Seamless web portals, targeted e-marketing, and partnerships with professional networking sites are just some of the options available to alumni relations offices looking to connect with graduates. Here's how a few institutions, as well as technology vendors knee-deep in product development, are utilizing today's online tools. Big Contenders Facebook and MySpace, as well as other online networking communities such as LinkedIn, are the 800-pound gorillas in alumni relations offices these days. How to handle them--some people see them as competition, others as complementary sources of information--is a question still being answered. "What we're seeing now as part of Web 2.0 is alumni out there creating their own communities," says Waugh. "Those things are really out of the control of the alumni relations group, and there's some fear and uncertainty about how to deal with them." For Convio and its client schools, Facebook, MySpace, Classmates.com, and other sites are being treated as sources of opportunity, not obstacles. "Schools have to embrace those communities wherever they exist," notes Waugh. "How can we tap into the independent communities that are out there and get them to support us?" Convio, for one, is working to introduce tools that will make it easier for schools to connect with social networking sites. Options under consideration include: * Giving institutions the ability to post banner ads A graphic image used on Web sites to advertise a product or service. Banner ads come in numerous sizes, but are often rectangles 460 pixels wide by 60 pixels high. Also 460 x 55 and 392 x 72 sizes are commonly used. on social networking sites. * Establishing relationships so that institutions can gather alumni data from networking sites. * Exploring sponsorship possibilities. These types of strategies can help college and university leaders acknowledge and take advantage of popular online tools, as opposed to ignoring them out of fear or close-mindedness. If alumni want networking sites to be a part of their lives, why shouldn't alumni offices help make that happen? Linking with LinkedIn One institution, the California Institute of Technology California Institute of Technology, at Pasadena, Calif.; originally for men, became coeducational in 1970; founded 1891 as Throop Polytechnic Institute; called Throop College of Technology, 1913–20. , is taking a particularly aggressive approach to online networking as a benefit for alumni. The Caltech Alumni Association An alumni association is an association of graduates (alumni) or, more broadly, of former students. In the United Kingdom and the United States, alumni of universities, colleges, schools (especially independent schools), fraternities, and sororities often form groups with alumni works directly with the business networking This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. site LinkedIn to boost connections and build awareness. Andrew Shaindlin, executive director of the alumni association, thought to formalize a relationship between Caltech and LinkedIn, which has more than 7.5 million users, after seeing how much he used and trusted LinkedIn himself. Facebook and MySpace appeal to young alumni who have gone through college with e-mail, Instant Messenger AOL's instant messaging service. See AIM and instant messaging. , and social networking sites, but LinkedIn focuses more on professional networking (and therefore appeals to a broader audience, agewise). Shaindlin says he launched the Caltech Alumni group in LinkedIn for two reasons. "We didn't want someone who was not officially a representative of the institution to create an alumni group that, even with good intentions, we might be responsible for," he says. "So in a way it was kind of preemptive pre·emp·tive or pre-emp·tive adj. 1. Of, relating to, or characteristic of preemption. 2. Having or granted by the right of preemption. 3. a. to make sure that we had first dibs on the Caltech Alumni Association group within LinkedIn." "But more than that," he adds, "I thought it was a good direction to move in anyway. The indicators that we saw were the growth of online networking in general, and the relevance of online business networking in particular, to our goals for the alumni organization." The Caltech alumni group is one of many on LinkedIn overseen by institutions of higher education. Here's how it has worked for Caltech: The alumni association pushed the launch by featuring it in the quarterly alumni publication, Caltech News; noting it on the association home page; and mentioning it in a bimonthly bi·month·ly adj. 1. Happening every two months. 2. Happening twice a month; semimonthly. adv. 1. Once every two months. 2. Twice a month; semimonthly. n. pl. e-mail newsletter to alumni. The group was free for the alumni association (although since that time, LinkedIn has begun offering more advanced group options that cost either $5,000 or $25,000 a year). Staffers from Caltech were given the ability to verify a user's status as a Caltech alum alum (ăl`əm), any one of a series of isomorphous double salts that are hydrated sulfates of a univalent cation (e.g., potassium, sodium, ammonium, cesium, or thallium) and a trivalent cation (e.g. before the user could join the LinkedIn group. "If LinkedIn wanted, they could let anyone join the group, but we don't want that," says Shaindlin. "This is a privilege you earn by attending Caltech." Once the group got off the ground, alumni association leaders decided to step up to premium level, which costs $5,000 a year and provides greater back-end administrative functions, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Wen-Wen Lam, marketing manager for LinkedIn. Rather than have someone approve each user, now the alumni association can provide a link to alumni; if individuals register through the link, they are automatically confirmed as group members. To boost membership, LinkedIn and the alumni association partnered to send a joint marketing e-mail to LinkedIn members who were Caltech grads but had not joined the group. Within a week, the strategy swelled the ranks of the group from 630 members to 1,000 (more than 5 percent of the alumni association's addressable Reachable. When something is addressable, it can be identified and manipulated independently of its surroundings. For example, screen pixels and RAM memory are addressable. Each of the screen's picture elements can be individually turned on and off, and each of the memory's bytes can be base). The open rate for the marketing e-mail was 49 percent, with an estimated conversion rate of 81 percent. Today, the Caltech Alumni LinkedIn group has approximately 1,300 members out of 20,000 total institutional alumni. The alumni association has found Caltech graduates who were on LinkedIn but, for whatever reason, did not have an e-mail address See Internet address. e-mail address - electronic mail address registered with the association. "The value to alumni is creating a way to bridge the gap between that private, internal, authentic alumni community and all of the external connections that many alumni have based on career, etc.," says Shaindlin. "If you stick with the old model--this is a private club and no one else is allowed to interact with my people--you miss the opportunity that you get with LinkedIn, where you get the best of both worlds." Shaindlin hopes to organize alumni administrators from various colleges to work together with sites such as LinkedIn. Doing so, he notes, could help drive the content and format of networking sites while giving higher ed a strengthened presence. Communications Central Networking websites undoubtedly have their upsides upsides Adverb Informal, chiefly Brit (foll. by with)equal or level with, as through revenge , but they can also be volatile (some people feel the popularity of the sites echoes the first internet boom of the 1990s, when dot-coms became popular but did not show profits). A higher ed institution's site, on the other hand, can be a reliable and consistent source for alumni. That tenet underlies a key strategy for Plymouth State, a school of 6,500 students that implemented its alumni web portal in February 2005. "You hear how quickly something goes from hot to not," says Joe Long, director of alumni relations. "So you really want to look at capturing those long-term avenues, not necessarily spending money keeping up with the hottest item. There's always going to be something newer and better coming up. We want to make sure that we are a constant for (alumni)." Plymouth State's portal is an extension of the one used for the university's undergraduates, providing a seamless experience for students as they graduate and go out into the professional world. The portal, called myPlymouth, is built on the Luminis Platform and Banner administrative system from SunGard Higher Education. Since data from Banner is integrated into the portal, the university is able to keep track of an individual even as his or her status changes from student to alum. The Plymouth State portal also changes with users' enrollment status; alumni see such things as "Alumni News" and have the ability to print out unofficial transcripts. Graduates receive lifetime e-mail accounts e-mail account n → cuenta de correo through the portal (and so far, 25,000 alumni have signed up). Administrators hope to smooth the student-to-alumni transition even further by creating a portal for students in their senior year, to be rolled out in fall 2007. Users will be presented with such senior-specific content as tips about graduation, careers, and activities. These strategies do not require deep pockets. Since Plymouth State already had an undergraduate portal in place, adding the alumni portal and the senior portal to myPlymouth only cost the university in-house personnel hours for development. Plymouth State's Alumni Relations office pushes use of the portal through an online magazine and an e-mail newsletter. After each mention, a 20 to 25 percent surge of activity on the portal is common, Long says. The benefits of the portal are already clear. "It has increased our level of volunteers," notes Long. With the alumni portal in place, the number of online gifts has also increased fourfold fourfold Adjective 1. having four times as many or as much 2. composed of four parts Adverb by four times as many or as much Adj. 1. since the university launched online giving in a falling inwards; a collapse. See also: Giving late 2004. The portal helps Plymouth State capture that crucial turning point between college and the working world. "This is our way of making sure that alumni think of themselves as alumni at 21," says Kenneth Kochien, director of management information systems and instructional technology There are two types of instructional technology: those with a systems approach, and those focusing on sensory technologies. The definition of instructional technology prepared by the Association for Educational Communications and Technology (AECT) Definitions and Terminology . "They probably want to graduate and get on with their lives, and so this is our one chance beyond a post-graduation letter or e-mail to say, 'Think of yourselves as alumni. There are benefits for you to be engaged.'" Alumni portals are not new. But rather than separate sites where alumni can go to update their listings in an online directory, alumni relations officers now seek more online services for their constituents and the ability to host it all within the institution's official .edu site, notes Karli Grant, a product manager at Datatel, which offers the ActiveAlumni solution. Hitting the Target While alumni may want to be engaged, they are also inundated in·un·date tr.v. in·un·dat·ed, in·un·dat·ing, in·un·dates 1. To cover with water, especially floodwaters. 2. by cell phone messages and e-mails from countless sources. Administrators should tread carefully in how, and how often, they use online tools to connect with graduates. Targeted e-mails--such as to members of the Class of 2000 who support athletic programs--help prevent e-mail inboxes from overflowing with news and donation requests. RSS feeds Summaries of Web site content that are published in the RSS format for download. See RSS. , podcasts, and rich media presentations can also provide high-impact means of attracting attention in an overstimulated world. For example, the Anderson School of Management Anderson School of Management may refer to:
UCLA University Center for Learning Assistance (Illinois State University) UCLA University of Carrollton, TX and Lower Addison, TX basketball coach John Wooden to campus, then made his speech available to alumni via a rich media presentation on Mediasite. RSS (Really Simple Syndication) A syndication format that was developed by Netscape in 1999 and became very popular for aggregating updates to blogs and the news sites. RSS has also stood for "Rich Site Summary" and "RDF Site Summary. is another promising area. When alumni relations first went electronic, many schools put their class notes online. Now, says Waugh of Convio, many alumni want class notes supplied to them through webfeeds. "Ultimately," says Waugh, "they'll be able to go in and say 'I want you to push notes to me for this year, or this major for this year.'" That's the type of user preference that administrators will want to follow into the future. Doing so may not be easy, but will pay back in strengthened alumni involvement and even giving levels. "You have to realize that it's very early days here," Waugh observes, "so everybody's trying to figure out how this works." From "Birth to Bequest bequest: see legacy. " For institutions of higher education, maintaining points of contact with enrolled students is important. But these days, schools are trying to track and engage students years before they enroll and long after they leave. It's all part of what Joe Long, director of alumni relations at Plymouth State University (N.H.), calls a "birth to bequest" strategy, giving everyone from prospective applicants to enrolled students to older alumni an ongoing source of information and point of interaction. "If we can offer them one area to maintain that contact point, it increases the possibility of them engaging with the institution" he says. Connecting with individuals throughout their lifetimes is a hot topic for colleges and universities, observes John Beahm, external communications manager for Jenzabar, which offers administrative solutions and constituent relationship modules designed to build and serve the college community. The current thrust is toward "building your community," says Beahm. "Get them as early as you can and hold them as long as you can." At Abilene Christian University (Texas), coordinating communications between various campus departments has helped unify efforts. That is particularly helpful since the school has a strong tradition of legacy admissions: Last year, 29 percent of the freshman class was legacy. Each department at ACU ACU See: Asian currency units once had its own database, so prospective students, enrolled students, and alumni were "living" in multiple sites. Using Talisma Advancement CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , departments at ACU now work off of one database, but staff can customize the ways in which data are used. For example, the institution has a function set up that automatically shoots an e-mail to an advancement officer if the child of a donor is admitted to the university. "We were able to write rules to share information that otherwise someone would have to look up manually," says Kevin Campbell Kevin Campbell is the name of:
Now, Campbell observes, an advancement officer can quickly contact a family and offer a note of congratulations shortly after a student receives an offer letter. Resources Allegheny College Founded in April 1815 by the Rev. Timothy Alden, Allegheny is the 32nd oldest college in the USA and the oldest college in continuous existence under the same name west of the Appalachian Mountains. (Pa.) on MySpace, www.myspace.co/allehencollege Blackbaud, www.blackbaud.com Campus Management, www.campusmanagement.com Convio, www.convio.com Datatel, www.datatel.com/experience/products.cfm Goalquest, www.goalquest.com Harris Interactive Harris Interactive (NASDAQ: HPOL) is an American market research company that specializes in public opinion research using both telephone and surveys on online panels. The company is the product of a 1996 merger between the Gordon S. Black Company and Louis Harris & Associates. , www.harrisinteractive .com/services/highered.asp Intelliworks, www.intelliworks.com Jenzabar, www.jenzabar.com LinkedIn for Groups, www.linkedin.com/groups Mediasite, www.sonicfoundry.com/systems /mediasite.asp Microsoft, www.microsoft.com/education Oracle, www.oracle.com/industries/education/highered.html SunGard Higher Education, www.sungardhe.com Talisma, http://education.talisma.com |
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