Empirix publishes new Voice Performance Index. (Breaking News).
Empirix Inc., a provider of integrated test and monitoring
solutions for Web, voice and network applications, has released the
Empirix Voice Performance Index. The new index is a benchmark A performance test of hardware and/or software. There are various programs that very accurately test the raw power of a single machine, the interaction in a single client/server system (one server/multiple clients) and the transactions per second in a transaction processing system. that ranks
the performance of common IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. transactions at leading U.S. brokerage and
credit card companies. Using its Hammer Call Patrol hosted monitoring
service The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. , Empirix tracked three key voice application performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. -- transaction failure rate, call length and "dead air" time
-- that define quality of experience (QoE) from the customer's
point of view. The Index, which reveals significant variations in
customer QoE among the companies and industries studied, is published on
the Web at www.empirix.com/781-993-8500
COPYRIGHT 2002 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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