Empirix offers OneSight for call recording quality.Empirix Inc. recently launched what it calls the first quality assurance solution for contact center call recording systems. OneSight for Call Recorder Assurance proactively identifies failed or degraded call recording, logging and call archival while providing measurements for recorded call quality. Contact centers, particularly in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. market, can now enforce regulatory compliance, more efficiently resolve disputes, improve risk management and validate quality monitoring by ensuring call recording environments are functional. Empirix's OneSight solutions drive real calls into contact centers, and then measure the health and performance of both applications and infrastructure. OneSight allows organizations to correlate the end-to-end caller experience with the health of each application and component and critical links among other telephony and data infrastructure. This integrated management solution enables customers to quickly identify and isolate probable causes Apparent facts discovered through logical inquiry that would lead a reasonably intelligent and prudent person to believe that an accused person has committed a crime, thereby warranting his or her prosecution, or that a Cause of Action has accrued, justifying a civil lawsuit. of common technology issues, including IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. slowdowns or outages, misrouted or dropped calls Dropped call is the common term for a wireless mobile phone call that is terminated unexpectedly as a result of technical reasons. Areas where users experience a large number of dropped calls are commonly referred to as dead zones. , slow screen pops, poor sound quality and failed call recording. OneSight also features a module that can correlate real-time call behavior with voice self-service performance to help contact centers measure and reduce the impact of technology issues on agents' key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs). [ILLUSTRATION OMITTED] www.empirix.com |
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