Empirix launches solution to manage, improve Nortel IVR platforms.Empirix Inc., a provider of Web and voice application solutions, has launched a new solution to help companies manage and improve the performance of Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony MPS 1000 interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) platforms. Empirix's OneSight for Contact Centers, an end-to-end voice application management solution, now combines automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. voice transaction monitoring with new OneSight Telephony Monitors to allow organizations to quickly and easily collect representative customer experience data along with application and system metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. from all elements of a Nortel MPS 1000 environment. [ILLUSTRATION OMITTED] The resulting solution, OneSight for Nortel MPS 1000, allows customer service executives and contact center/IT operations staff to proactively pinpoint and address customer-impacting issues hidden within their technology infrastructures. With this new solution, customers can correlate end-to-end caller experience with the health of each Nortel MPS 1000 component and its critical links to other telephony and data resources. This integrated management solution--part of a series of solutions for contact center systems--enables customers to more quickly identify and isolate probable causes Apparent facts discovered through logical inquiry that would lead a reasonably intelligent and prudent person to believe that an accused person has committed a crime, thereby warranting his or her prosecution, or that a Cause of Action has accrued, justifying a civil lawsuit. of common technology issues. www.empirix.com www.nortelnetworks.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion