Empirix launches OneSight to automatically monitor Cisco ICM.Empirix Inc., a company that helps organizations strengthen customer loyalty through assured Web and voice application performance, has launched a new solution to help companies manage and improve the performance of Cisco Intelligent Contact Management (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ) components. Empirix's OneSight for Contact Centers, an end-to-end voice application management solution, can now combine automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. voice transaction monitoring with new OneSight Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Monitors, allowing organizations to quickly and easily collect customer experience and system metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. from all elements of a Cisco ICM environment. OneSight for Cisco ICM can allow customer service executives and contact center/IT operations staff to proactively pinpoint and address customer-impacting issues hidden within their technology infrastructures. And Empirix's new solution can now allow customers to correlate voice transaction performance with the health of each Cisco ICM component (and the surrounding telephony and speech infrastructures) to more quickly identify and isolate probable causes Apparent facts discovered through logical inquiry that would lead a reasonably intelligent and prudent person to believe that an accused person has committed a crime, thereby warranting his or her prosecution, or that a Cause of Action has accrued, justifying a civil lawsuit. of common Cisco ICM issues. OneSight for Cisco ICM is the first in a planned series of Empirix pre-packaged solutions for market-leading contact center components. www.empirix.com |
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