Empirix introduces Hammer Dynamic Speech. (New Products).Empirix Inc., a provider of integrated test and monitoring solutions for Web, voice and network applications, has announced the availability of its Hammer Dynamic Speech capability to help ensure the successful deployment and operation of contact center self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. using voice and speech technologies, Hammer Dynamic Speech is now available as part of both the Hammer Contact Center Test System and Hammer Intelligent Monitoring (TM) System from Empirix. It is also used with Empirix's voice application testing application testing - system testing and monitoring services The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. , Hammer On-Call and Voice Watch. Using Hammer prompt recognition technology, these systems and services emulate em·u·late tr.v. em·u·lat·ed, em·u·lat·ing, em·u·lates 1. To strive to equal or excel, especially through imitation: an older pupil whose accomplishments and style I emulated. 2. real-world callers by automatically walking through a call just the way a customer would, verifying both response time and prompt correctness at each step in the call flow. Once the application is deployed, the same capability can be used to periodically call into the application just the way a customer would to verify (1) To prove the correctness of data. (2) In data entry operations, to compare the keystrokes of a second operator with the data entered by the first operator to ensure that the data were typed in accurately. See validate. that performance issues causing customer s to opt out are not occurring. www.empirix.com |
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