Electric Mail and PCsupport.com Announce Strategic Alliance and Services Agreement.VANCOUVER, British Columbia--(BUSINESS WIRE)--Dec. 13, 1999-- Electric Mail(CDNX CDNX See Canadian Venture Exchange (CDNX). :ELE ELE equine leukoencephalomalacia. ) The Electric Mail Company Inc. (the "Company") (CDNX:ELE) today announces a Memorandum of Understanding A Memorandum of Understanding (MoU) is a legal document describing a bilateral or multilateral agreement between parties. It expresses a convergence of will between the parties, indicating an intended common line of action and may not imply a legal commitment. (the "Agreement") between PCsupport.com Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). BB: PCSP PCSP Polar Continental Shelf Project PCSP Program Cyber Security Plan PCSP Peculiar Contingency Support Package (US Navy) PCSP Pharmacy Council on Stroke Prevention PCSP Programmed Communications Support Program ) ("PCsupport.com") and Steel Wave Enterprises Inc. ("Steel Wave") pertaining to both services provision and collaborative selling. (The Company announced via press release on October 12, 1999, its intention to acquire Steel Wave.) PCsupport.com provides online technical support services to personal computer users in over 25 countries. The company leverages the accessibility and scalability of the Internet to deliver state-of-the-art tools and services that improve the quality of technical support and increase end-user productivity. The Electric Mail Company is a leading provider of robust business-to-business Internet communications solutions for corporations. Steel Wave adds to this a full suite of outsourcing alternatives it will be offering to Internet companies (e.g. ISPs, web portals, web-site hosting companies, telcos, CLECs, and cable companies). These alternatives include a suite of wholesale email and related services, technical support (or "help desk") services, news, user authentication, and billing. The Agreement outlines the companies' intention to perform joint sales and marketing efforts into their common target markets in the U.S. and around the world, their desire to sell and/or bundle their respective offerings with those of the other, and the intent of PCsupport.com to purchase end-user Help Desk services from Steel Wave. "With this collaboration, we are establishing a new era of support for corporate users and ISP's" stated Mike McLean, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of PCsupport.com. "Our end-user support tools and infrastructure represent a hand-in-glove fit with both Electric Mail's existing email outsourcing services and the Help Desk services offered through Steel Wave. By combining our expertise in desktop technical support and Steel Wave's Internet Help Desk management, PCsupport.com customers will clearly come out ahead," McLean continued. "ISP's and other Internet companies face end-user support as one of their most expensive and difficult to manage aspects of running their business.", said Iain Black, President of The Electric Mail Company. "Working with PCsupport.com, we will be able to offer our customers a new, less expensive way of handling technical support issues leveraging both end-user software and the Internet. As a result, the calls that require direct human intervention will be fewer in number, and will be handled with a higher degree of effectiveness. The simple and very direct result will be both reduced support costs and substantially higher end-user satisfaction for the subscribers of the ISPs with whom we do business." About The Electric Mail Company Incorporated in 1994, it is a leading provider of email outsourcing in North America. Positioned at the forefront of the emerging email outsourcing sector with strategic relationships with IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Global Network (NYSE NYSE See: New York Stock Exchange : IBM), Lotus, Novell (NYSE:NVL NVL no visible lesion. Said of cows that react positively to a tuberculin test but no lesions can be found in them at autopsy. ) and BCT BCT Brigade Combat Team BCT Basic Combat Training BCT Best Conventional Pollutant Control Technology (EPA) BCT Business Cards Tomorrow BCT Banque Centrale de Tunisie (Central Bank of Tunisia) .Telus. The Company serves major corporations located throughout North America including, Placer Dome, Fujifilm Canada, Intrawest Corporation, and Ballard Power Systems Ballard Power Systems (TSX: BLD, NASDAQ: BLDP), located in Burnaby, British Columbia -- a suburb of Vancouver -- is a company that designs, develops, and manufactures zero emission proton-exchange-membrane fuel cells. . About PCsupport.com Inc.: PCsupport.com's mission is to provide personalized, proactive, and user-focused technical support services via the Internet to personal computer users worldwide. Founded in 1997, PCsupport.com is committed to minimizing the cost and productivity gaps associated with software and hardware failure. The company's strategy is to partner with ISPs, Internet portals, PC vendors, port.com's online preventative maintenance and technical support services. The company intends to partner with all distribution channels serving PC Internet users, offering branded support portals and customized technical support solutions. More information on PCsupport is available at http://corporate.pcsupport.com. Safe Harbor Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: Statements in this press release regarding PCsupport.com's business which are not historical facts are "forward-looking statements" that involve risks and uncertainties, the impact of competitive products and pricing, uncertain markets for the company's products and services, the need for additional capital which may not be available, and the company's dependence on third parties and licensing/service supply agreements. The CDNX Stock Exchange has not reviewed and does not accept responsibility for the adequacy or accuracy of this release. |
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