Edify announces Developer Network.

Edify Corporation (an S1 subsidiary company that supplies voice and speech solutions) has announced two events: the launch of the Edify Developer Network and the availability of an open-source version of the Edify Virtual Attendant (EVA). The Edify Developer Network allows developers to take advantage of tools and open-source applications and share creative ideas to shorten development cycles and improve system functionality. Through the Developer Network, it's Edify's intent that developers gain access to information and applications that better enable them to reduce development time and costs. In addition to developer discussion forums, the Edify Developer Network includes an application-sharing area with real-world examples, tutorials, sample code and other resources to assist community members with complex development projects. Additional development tools are available in the download area and include documentation, patches, updates, utilities and other materials to help support the development of applications using Edify and its supported third-party vendors. Within its Developer Network, Edify provides free access to EVA, the open-source version of its virtual auto-attendant. As a prepackaged application built on top of the Edify platform, EVA provides automation of one of the most repetitive tasks at any organization--transferring calls to the appropriate party. EVA's speech interface creates a conversation in which the caller simply asks for the person or department to whom he or she wishes to speak. EVA enables companies to transfer callers to the right department or geographic location without spending time in a queue, resulting in quicker interactions, accurate information and improved customer satisfaction. The Edify Developer Network is located at http://developer.edify.com, and it is available to Edify direct customers and partners.

Edify's co-founder and CTO, Ken Waln, recently wrote an article called "Speech Recognition For The Contact Center" for Customer Inter@ction Solutions[R]: read the full text at http://www.tmcnet.com/cis/0504/cccrm2.htm.