Edify Offers New Version Of Edify Enterprise.

Edify Corporation, a wholly owned subsidiary of S1 Corporation and a provider of multichannel customer interaction solutions, has announced the availability of Edify Enterprise, its full function, enterprise CRM system that features Edify's Virtual Customer Service Representatives (vCSR) and the Edify Interaction Center. Edify's vCSRs are a suite of applications that help increase the speed and effectiveness of customer sales and service through the automation of customer interaction, both written and verbal. Using Edify Natural Language technology, users can fulfill customer requests from any incoming channel, including phone, wireless, e-mail and the Web, without human assistance. At any point during a customer interaction, the vCSR can connect the customer with a service or sales representative anywhere within the enterprise and simultaneously provide assistance to the human representative. As a result, the rapidly growing volume and complexity of customer service and sales interactions can be managed in real-time, without delays or duplication of data entry. An enterprise using the Edify Enterprise solution can accept incoming customer inquiries from any communication channel. Messages that can be interpreted by Edify Natural Language are routed automatically to the appropriate vCSR; messages that cannot be reliably interpreted are touted to a human representative using the vCSR Desktop Assistant. Edify Interaction Center modules and vCSRs work in conjunction with Edify's Electronic Workforce 7.0 and feature real-time integration with legacy, desktop-centric s ystems and existing back-office applications without replicating data.