Ecometry Powers BizRate's Highest Ranking Web Sites for Customer Service; Dexter Shoe Company Tops the Footwear Category in BizRate.com's Online Shopper Survey.Business Editors DELRAY BEACH Delray Beach, resort city (1990 pop. 47,181), Palm Beach co., SE Fla., on the Atlantic coast; settled 1895, inc. 1911. Mostly residential, Delray Beach is also the trade center for a citrus-fruit and vegetable-growing region. , Fla.--(BUSINESS WIRE)--Jan. 3, 2001 Ecometry Corporation (Nasdaq:ECOM ECOM Electronic Commerce ECOM Emergency Communications ECOM Electronics Command (Army) ECOM Emission Control ECOM Electronic Computer-Originated Mail ECOM United States Army Electronics Command ECOM Ethernet Communication Module ), a leading provider of integrated software Separate software components or applications that have been combined into one package. See integrated software package. solutions for multi-channel commerce, today announced that several of its clients, including Dexter Shoe Company, earned top scores in customer service among online retailers who were evaluated by BizRate.com, the most popular comparison-shopping hub on the Internet. Other Ecometry clients with high scores in their categories were Nordstrom, Coldwater Creek Coldwater Creek is a clothing retailer which is based in Sandpoint, Idaho, United States. The company was founded in 1984 by Dennis Pence. The company had 239 stores in operation at the end of the 2006 fiscal year.[1] Notes 1. ^ Coldwater Creek. , NineWest, Egghead, Outpost.com, KBKids.com and ClassroomDirect.com. Dexter Shoe Company scored a rating of 9.2, the highest out of 93 shoe retailers that were included in the survey. BizRate.com's ratings result from point-of-sale and fulfillment surveys conducted among participating retailers. Shoppers rank merchants' performance across 10 service areas: ease of ordering, product selection, product information, price, Web site navigation and look, shipping and handling, on-time delivery, product representation, level and quality of customer support, and privacy policy. The ten service area scores are averaged, producing a single, overall rating. High scores represent superior customer satisfaction among a retailer's online shoppers. Dexter implemented Ecometry Retail Enterprise(TM) to automate its front-end Web site and back-office operations in July 2000. The fully integrated suite of customer-centric business applications has helped Dexter leverage its strong commitment to customer service, as evidenced by the BizRate.com rating. "Dexter Shoe Company takes great pride in offering a superior experience for the consumer, from the craftsmanship of the products to the service they receive on our site," said Steven Lunder, vice president of marketing and brand manager for Dexter. "Ecometry has enabled Dexter to implement an infrastructure which ensures a rewarding shopping experience for all of our consumers all of the time." Ecometry Powers Bizrate's Highest Ranking Web Sites According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. John Marrah, president and COO of Ecometry Corporation, "Dexter's excellent ratings, as well as those of our other clients, are a clear indication of the strong customer focus that is the hallmark of Ecometry products. We congratulate these retailers, and we are proud to have played a part in their success." About Dexter Shoe Company Founded more than 40 years ago, the Dexter Shoe Company (www.dextershoe.com) is the largest family-managed footwear manufacturer in the U.S. Dexter specializes in men's dress and casual and outdoor performance, women's casual and outdoor performance, and men's and women's athletic (golf and bowling) shoes. About Ecometry Ecometry is a leading provider of multi-channel commerce solutions worldwide. The Ecometry family of products ensures customer satisfaction throughout the multi-channel shopping and buying experience. Its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Ecometry Retail Enterprise(TM), is a customer-centric, high volume suite of business applications designed to completely automate front-end and back-end In their most general meanings, the terms front end and back end refer to the initial and the end stages of a process flow. These terms acquire more special meanings in particular areas. operations across multiple channels. It enables retailers to acquire, retain and manage customers, suppliers and partners from one centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. database. Headquartered in Delray Beach, Florida Delray Beach is a city in Palm Beach County, Florida, USA. As of the 2000 census, the city had a total population of 60,020. As of 2004, the population estimated by the U.S. Census Bureau is 64,150. , with regional headquarters throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe and Asia Pacific, Ecometry was founded in 1988 as Smith-Gardner and changed its name to that of its award-winning product suite in 2000. The company has more than 3,000 clients (including clients of subsidiary NewHaven Corporation) across 17 countries. Ecometry's client roster includes industry leading retailers such as Nordstrom, Time Life, Brookstone, Zales, Hickory Hickory, city, United States Hickory, city (1990 pop. 28,301), Burke and Catawba counties, W N.C., at the foot of the Blue Ridge Mts.; inc. 1870. It is a processing and trade center for an abundant agricultural region (grain, soybeans, poultry, hogs, Farms, MicroWarehouse, KBKids.com, Nine West, Coldwater Creek, Hallmark, Urban Outfitters Urban Outfitters, Inc. NASDAQ: URBN owns and operates three retail clothing brands: Urban Outfitters, Anthropologie and Free People. The first store opened in 1970 in Philadelphia, Pennsylvania, focusing on "funky" fashion and household products. and RedEnvelope.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. This news release may contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. The forward-looking statements in this release do not constitute guarantees of future performance. Investors are cautioned that statements in this press release which are not strictly historical statements, including, without limitation, statements regarding future financial performance, management's plans and objectives for future operations, product plans and performance, management's assessment of market factors, as well as statements regarding the strategy and plans of the company and its strategic partners, constitute forward-looking statements. Such forward-looking statements are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by the forward-looking statements, including, without limitation, risks associated with the Company's business, including the following risks: the Company's dependence on the development, introduction and client acceptance of new and enhanced versions of the Ecometry software products; the Company's dependence on new product development; uncertainties regarding the outcome of pending class action litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. against the Company and the bankruptcy of one of the Company's customers; the Company's reliance on a combination of trade secrets, copyright and trademark law, nondisclosure agreements and technical measures to protect its proprietary technology; the Company's ability to sell its products in new markets within the direct commerce industry; the Company's dependence on proprietary technology licensed from third parties; the Company's ability to continue to resell a variety of hardware and software developed and manufactured by third parties; the Company's ability to maintain margins on the sale of hardware and software developed and manufactured by third parties; significant competition in the software and direct industry and competitive pricing for the Company's products; customer concentration; fluctuations in demand for the Company's products which are dependent upon the condition of the software and direct commerce industries; and other risks and uncertainties described in the Company's prospectus dated January 29, 1999, Forms 10-K and 10-Q and other documents filed with the Securities and Exchange Commission. The company assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. |
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