Echopass Unveils New eServices Offering; Subscription-Based Offering is a Low-Cost, Flexible Alternative to Premise-Based Solutions.Business Editors/High-Tech Writers
SALT LAKE CITY--(BUSINESS WIRE)--July 22, 2003
Echopass, a leading provider of hosted contact interaction solutions, today unveiled a new offering called Echopass eServices, a subscription-based service for mid-tier companies and outsourcers who want to effectively manage online customer communications that come via email and the web. Priced at $125 per agent per month, the eService offering from Echopass is a low-cost, flexible alternative to premise-based solutions.
Echopass eServices is a comprehensive e-media contact management suite with pre-integrated customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) capabilities that deliver a screen pop of customer-related information with the contact. With Echopass eServices, companies can manage online sales and service in real-time using sophisticated software features initially developed for call centers, such as skills-based routing, load balancing The fine tuning of a computer system, network or disk subsystem in order to more evenly distribute the data and/or processing across available resources. For example, in clustering, load balancing might distribute the incoming transactions evenly to all servers, or it might redirect them , real-time views of contact center traffic, and consolidated historical reporting.
"Echopass' new eServices offering fills a huge void in the marketplace," said Vincent Deschamps, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Echopass. "Most companies haven't made the investment in e-media solutions because of the cost, complexity and maintenance overhead of premise-based products. For a low monthly fee, our subscription-based service makes it affordable to bring online communications into the mainstream of a company's sales and service operations, regardless of their size and budget."
Echopass customers EMS and U.S. Navy discover eServices to be effective customer and employee communication tools
EMS, Inc., an outsourced CRM company, provides end-to-end customer service offerings that include email response and web chat capabilities as well as inbound in·bound 1
Bound inward; incoming: inbound commuter traffic.
Adj. 1. inbound and outbound out·bound
Outward bound; headed away: outbound trains.
Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" telephone services. The company reports that its email and live chat volume has increased significantly in the last few years as more people have become comfortable with the Internet.
"Echopass' eServices technology has helped us stay ahead of the curve and kept us prepared for the new wave of customers we are serving," said Mitchell Johnson Mitchell Johnson may refer to:
Another Echopass customer, The Naval Reserve A Naval Reserve is the reserve body of a nation's Navy, typically called-upon in times of conflict. Naval Reserves include;
Echopass eServices offers many e-media-specific features
In addition to standard contact-handling functionality, such as centralized cen·tral·ize
v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es
1. To draw into or toward a center; consolidate.
2. administration, predefined service-level objectives, and contact escalation es·ca·late
v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates
To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf.
v.intr. , Echopass eServices includes a number of e-media-specific features, including:
-- Auto-responses and auto-acknowledgements for email
-- The ability to push pages to customers during a web chat
-- The ability to hold multiple web chats simultaneously
-- Standard response libraries for cutting and pasting paste 1
1. A soft, smooth, thick mixture or material, as:
a. A smooth viscous mixture, as of flour and water or of starch and water, that is used as an adhesive for joining light materials, such as paper and cloth.
information into email and web chat text boxes
-- The ability to track and filter email "threads," which include
the original email and all the subsequent emails associated
Echopass Corporation is the leading provider of hosted contact interaction solutions for mid-tier enterprises, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound outbound customer contact solutions, Echopass delivers rich functionality that is easy to deploy and use. Echopass takes the pain and complexity out of implementing telephone and web-based customer contact solutions by integrating best-of-breed technologies and offering a full suite of service packages on demand. With Echopass, customers enjoy the benefits of high impact, cross-channel customer sales and service applications in less time and at a lower cost than traditional, premise-based, multi-vendor systems. Founded in 2000, Echopass is privately held, backed by top tier venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed
5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M  and headquartered in Salt Lake City, Utah For ships of the United States Navy of the same name, see .
Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . For more information, visit Echopass at www.echopass.com or call 1-801-258-7000.