Echopass Announces Compliance with National Do Not Call Requirements; Echopass Customers Benefit from Investment-Free Compliance.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Nov. 4, 2003 Echopass, a leading provider of hosted contact interaction solutions, today announced that its outbound dialing services are now compliant with the national Do Not Call requirements of the Federal Communications Commission Federal Communications Commission (FCC), independent executive agency of the U.S. government established in 1934 to regulate interstate and foreign communications in the public interest. and the Federal Trade Commission. Echopass voice services are used by a number of customers who conduct outbound calling campaigns. The enhancements made to Echopass' outbound dialing services are designed to benefit businesses that conduct all forms of outbound telemarketing and telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → activities, including preview, progressive and predictive dialing. "Because we make our contact center services available as a subscription accessible over the Internet, all Echopass customers are immediately compliant with the new regulations," said Terri Brown, chief marketing officer of Echopass. "This is a huge benefit to our subscribing customers because they are not burdened with the time and expense of upgrading their systems to guarantee compliance." Under the provisions of the Telemarketing and Consumer Fraud and Abuse Prevention Act and the Telemarketing Sales Rule, companies conducting outbound telemarketing campaigns are required to adhere to adhere to verb 1. follow, keep, maintain, respect, observe, be true, fulfil, obey, heed, keep to, abide by, be loyal, mind, be constant, be faithful 2. several new regulations, including the following: -- Do not make calls to consumers registered in the National Do Not Call Registry. -- When placing calls, transmit the organization's caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. information. -- Limit abandoned calls to three percent per day. (A call is abandoned when a consumer answers a call and the call is not connected to a live representative within two seconds.) -- Play a recorded message stating the name and telephone number of the seller on whose behalf a call is placed when a call is abandoned. Echopass has implemented a number of system upgrades to comply with the new regulations, including modifications to its automated list management to manage the Do Not Call Registry Do Not Call Registry is the name of a list of personal phone numbers that are off limits to telemarketers in North America.
About Echopass Echopass Corporation is the leading provider of hosted contact interaction solutions for mid-tier enterprises, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound and outbound customer contact solutions, Echopass delivers rich functionality that is easy to deploy and use. Echopass takes the pain and complexity out of implementing telephone and web-based customer contact solutions by integrating best of breed technologies and offering a full suite of service packages on demand. With Echopass, customers enjoy the benefits of high impact, cross channel customer sales and service applications in less time and at a lower cost than traditional, premise-based multi-vendor systems. Founded in 1998, Echopass is privately held, backed by top tier venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed 5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M [1] and headquartered in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden with a world class operations center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. in Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . For more information, visit Echopass at www.echopass.com or call 1-888-622-5345. |
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