Echopass, Genesys and salesforce.com deliver integrated contact center solution.Echopass Corp., a provider of hosted contact interaction solutions; salesforce.com, which delivers software-as-service; and Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc., a subsidiary of Alcatel, have announced the availability of Echopass Telecenter for salesforce.com. The solution was designed to be an affordable, enterprise-strength contact center solution for telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and customer service organizations. Through sforce, the salesforce.com client/service application platform, Echopass Telecenter for salesforce.com integrates Genesys' customer interaction solution hosted by Echopass with salesforce.com's customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) service. The companies say the goal is to allow small and mid-sized businesses to deploy integrated CRM and customer interaction capabilities at a fraction of the time and cost of a premise-based system, helping boost the productivity of telemarketing, telesales and customer service teams, both local and remote, while enabling close monitoring of all customer-facing activities in real-time. Echopass offers a set of fully integrated features for salesforce.com customers designed specifically to boost the productivity of customer-facing organizations, including autodialing, screen pops, call scripts, rules-based contact routing and scheduled callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. . www.echopass.com/www.salesforce.com/www.genesyslab.com |
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