EasyRun teams with Telrad Tenecs. (Strategic Alliances).

In a joint venture, EasyRun Inc. has paired with Telrad Tenecs to establish interoperability between EPICCenter and Telrad's unite operating platforms. The EPICCenter is a comprehensive and robust solution for small to medium-sized contact centers. The EPICCenter employs sophisticated routing capabilities (skills, rules and statistical) with interactive voice response (IVR), an extensive management information software (MIS) package with real-time dynamic programmable monitoring, and a historical reports application with a built-in generator (predefined, customized and per-formula). EPICCenter solution also includes the agents' positions with tools that allow easier interactions with callers, and a Web application (e-mail, chat and Voice over IP) for multimedia centers, and optional interactions with CRM applications. Telrad Tenecs develops a next-generation enterprise communications system that includes voice over IP, IT convergence, enterprise wireless solutions, CTI applications, messaging and PDA-connecte d capabilities. Telrad Tenecs' line of products is based on the unite family, a sophisticated business communications system. At the heart of this family is an advanced PABX with a clear migration path from the smallest to the largest option, and an "evergreen" strategy that helps afford the maximum utilization of the system's resources.