Eastern Municipal Water District Chooses Indus Solution to Help Serve Rapidly Expanding Customer Base.Indus Customer Suite Enables Centralized, Integrated, Seamless Customer Service ATLANTA -- Indus International Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : IINT), a leading Service Delivery Management (SDM SDM - Schematic Data Model ) solution provider, today announced a significant new contract with Eastern Municipal Water District (EMWD EMWD Eastern Municipal Water District ), Perris, CA, to replace the district's customer information system (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ) with a comprehensive customer management software solution from Indus. License revenue from the contract was recognized in Indus' first fiscal quarter of 2007. EMWD delivers freshwater, wastewater service and recycled water to a population of approximately 630,000 within its 555-square-mile service area in the heart of Southern California Southern California, also colloquially known as SoCal, is the southern portion of the U.S. state of California. Centered on the cities of Los Angeles and San Diego, Southern California is home to nearly 24 million people and is the nation's second most populated region, . This population has grown dramatically in recent years, and the trend is expected to continue into the foreseeable future. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. district figures, the number of residential water meters in Eastern's San Jacinto San Jacinto, river, c.130 mi (210 km) long, rising in SE Texas as the West Fork and flowing S to Galveston Bay. Its chief tributary is Buffalo Bayou, and both the bayou and the lower river are used for the Houston ship channel. Valley service area, for instance, increased by more than 50 percent from 2001 to 2005. And, a recent report by the California State Department of Finance estimates that the county's population will double from 1.7 million to 3.3 million by 2045. In addition, the Riverside County service area is expected to grow from 1.5 million to 4.3 million residents in that timeframe, the largest population gain of any county in the state. In order to support this growing customer base -- and continue to meet its strategic goal of providing customer service in a timely, courteous and effective manner -- EMWD decided to upgrade its outdated CIS with a world-class, scalable customer management solution. After an extensive review process, EMWD chose Indus Customer Suite. "Our whole strategic effort right now is accommodating growth, while meeting or exceeding customer expectations," said Anthony Pack, general manager of Eastern Municipal Water District. "To meet this objective we must utilize information technology that provides up-to-date, accurate and reliable information to help us address customer queries and provide for centralized, integrated, seamless customer service. The Indus Customer Suite gave us the solution we needed today, and the ability to grow with us as our needs expand in the future." Another objective EMWD established was the ability to offer additional economic incentives, such as tiered rates, which reward customers who conserve water while forcing heavy water consumers to pay higher rates. The ability of Indus Customer Suite to support tiered billing was a major reason for selecting the Indus solution. Complex billing is only part of the comprehensive feature set included in Indus Customer Suite, which also includes unparalleled flexibility and workflow capabilities. A major component of Indus' Service Delivery Management strategy, Customer Suite can manage all of a utility's customer-facing processes. The solution includes customer care features, which help utilities capture, track and analyze customer information and behavior for continual service optimization. And, it provides revenue cycle management features for sophisticated financial operation functions, including complex billing, variable pricing Most firms use a fixed price policy. That is, they examine the situation, determine an appropriate price, and leave the price fixed at that amount until the situation changes, at which point they go through the process again. options and advanced rate management. "Indus is proving to be the solution of choice for water utilities, as this recent win at EMWD proves," said Indus President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Greg Dukat. "The Indus Customer Suite is the most complete utility-specific customer management solution available today, and the only one offering the robust, flexible and scalable functionality that meets the needs of progressing, growing utilities." About Eastern Municipal Water District EMWD is the freshwater, wastewater service and recycled water provider to a 555-square mile area from Moreno Valley Moreno Valley (mərē`nō), city (1990 pop. 118,779), Riverside co., S Calif., inc. 1984. In 1990, Moreno Valley was California's fastest-growing city, with a population increase of more than 300% between 1980 and 1990, but major reductions southward along the I-215 corridor to Temecula and eastward to Hemet and San Jacinto. Approximately 570,000 people live and work in this area. In addition to its own water customers, EMWD supplements water to eight local water agencies and municipalities that have their own water departments. EMWD operates four water reclamation facilities and treats some 43 million gallons of wastewater daily. More information can be found at EMWD's web site www.emwd.org. About Indus International Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software products, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions are used by several hundred thousand end users in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, high tech, consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one and more. For more information, visit our Website at http://www.indus.com. Indus is a registered trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |
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