EagleIP launches new hosted contact center services.EagleIP, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , the newest member of the Eagle.net telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. group, has announced the launch of hosted contact center services aimed at small, medium and large enterprises. Called EagleACD, the new contact center on demand services were created to provide a more cost-effective "pay-per-use" alternative to premise-based contact centers. EagleACD is based on the CosmoCall Universe hosted call center platform from CosmoCom. EagleACD service targets North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. businesses as well as Indian contact centers in the outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. industry. With EagleACD, businesses are better positioned to outsource the contact center infrastructure services to support in-house agents. This reduces the initial investment and on-going maintenance costs associated with a premise-based contact center. EagleACD pricing is based on per-minute usage for agents and is offered at rates as low as six cents per minute based on volume. Using CosmoCall Universe, EagleACD is able to offer telephone calls, Web chat and e-mail, as well as IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and other services. Home-based businesses can operate as virtual offices with other homebased employees, achieving the look and feel of large companies with IVR, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , Web chat and e-mail contact modes. Agents can receive calls over Internet or over regular telephones. Large enterprises also can benefit from the hosted model for their contact centers. EagleACD offers full control of call treatment with monitoring and recording of all media for effective call center management and quality assurance. www.eagleacd.com/www.cosmocom.com |
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