Eagle ACD.Who We Are: EagleACD is a product of EagleIP, L.L.C., a company located in Wilmington, Delaware. The company was founded by Kent Charugundla, who is also a founder of Eagle Teleconferencing Services, a telecommunications engineer and entrepreneur with over 20 years of telecommunications experience.. Launched in March 2004, EagleACD is delivering a product that significantly improves operational efficiencies and agent productivity. Known for its reliability and quality, EagleACD is helping several businesses, large and small, to significantly lower their contact center costs while enhancing a greater level of quality assurance, and contact center capabilities that surpass the traditional, on-premise solution. Having multiple sales centers in theUnited States, Canada and India, EagleACD is positioned to offer services on a global level while maintaining the servers in USA. Its unique approach involves no cost entry for any company to offer VoiceACD, WebChat and E-mail-ACD over both PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. and VOIP (Voice Over IP) A digital telephone service that uses the public Internet as well as private backbones instead of the traditional telephone network. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a . Due to the VOIP nature of deployment, most services can be deployed in a matter of days with absolutely no up front capital costs. Experience: Our management team, composed of individuals with significant experience in the fields of Information Technology, Telecommunications, Marketing and Sales, has extensive telecommunications experience with a proven track record and software at its core. Our Telecom team alone has over 100 years of combined experience in CLEC (Competitive Local Exchange Carrier) An organization offering local telephone service that is not one of the traditional telephone companies. The Telecommunications Act of 1996 allowed competition to the incumbent telcos (ILECs), enabling new companies (CLECs) , Long Distance, Audio, Video, Web conferencing, VOIP (MGCP See MGCP/MEGACO. MGCP - Media Gateway Control Protocol & SIP), Call Centers and ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. services. Also our collaboration with COSMOCOM, the leader in hosted contact center solution software, empowers us in becoming the leader in providing call center solutions.. Scalability: Our versatility allows you to start as a single contact center or as a multimedia implementation with thousands of representatives distributed around the globe. Our ability to be flexible on pricing and total seats helps our enterprise customers to become successful and substantially reduces operating costs. With EagleACD you will be able to compete in the marketplace and with versatile, comprehensive customer contact solutions provide an extraordinary foundation for your business success. Protection from Technological Obsolescence ob·so·les·cent adj. 1. Being in the process of passing out of use or usefulness; becoming obsolete. 2. Biology Gradually disappearing; imperfectly or only slightly developed. . Once you become a customer of EagleACD, you are immune from technological obsolescence and capital improvements. EagleACD has already invested in the capital and continues to maintain technological advances whenever they become available. With EagleACD you will be able to compete in the marketplace on a multimedia level. Services Available: * ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. for Voice * Web Chat * E-Mail Message Queuing * IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. * CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Integration * Predictive Dialer www.EagleACD.com Contact us for more information: +1-212-200-2000 or 1-800-339-7171 Contact by e-mail: sales@eagle.net EagleACD, EagleIP and HostedACD are tradenames of EagleIP, LLC. |
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