ENVOX INTRODUCES ENVOX 6.3.Envox Worldwide has introduced Envox 6.3, the latest version of its communications development platform. Envox 6.3, which has been certified by the VoiceXML Forum, significantly reduces the time, cost and complexity of developing and deploying a wide range of open, standards-based voice solutions including interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) and enhanced self-service, call center, alerts and notification, voice portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , carrier service and enterprise communications. Key capabilities of the Envox Communications Development Platform include: * A graphical programming environment that reduces development time by 50% or more. * A proven solution for voice over IP (VoIP) deployments, plus the flexibility to implement voice solutions in IP, TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. , and mixed networks. * An embedded VoiceXML browser for seamless execution of VoiceXML scripts and applications. * Support for Web services which streamlines integration with enterprise applications and data warehouses. * Compatibility with Envox CT Connect, the company's computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) software, which provides skills-based routing and agent screen pops for contact centers enabling them to personalize customer interactions and shorten calls. * Numerous integrations for leading telephony and speech products, including the natural language speech recognition technology from Nuance. * A reliable runtime environment that has processed billions of calls since its inception and supports up to 240 ports per server. * Powerful management tools for easily configuring, monitoring and managing large-scale deployments. With the introduction of Envox 6.3, the platform now supports: * Intel NetStructure Host Media Processing In the past, when you wanted to connect a computer to a telco network, it was always necessary to have a physical interface, a telco socket. This could mean an analog phone line (see PSTN), or in the case of digital networks an ISDN or T1/E1 line. (HMP HMP - hybrid multiprocessing ) software release 2.0, which enables customers to deploy voice solutions in IP environments. The following improvements in HMP 2.0 are supported in Envox 6.3: * Higher channel density - Users can now deploy up to 240 channels per server using HMP and the Envox Communications Development Platform. * Enhanced Licensing Capability - Includes an industry-standard license management capability and the ability to lock a license to a particular machine or board. * Echo Cancellation - Includes signal detection, conferencing, speech processing, and IP media resources. * Intel NetStructure DNI See Do Not Increase. 300TEPHMP, DNI601TEPHMP, and DNI1200TEPHMP Digital Network Interface (DNI) Boards. These boards provide a PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. connection to systems using HMP, which enables developers to deploy HMP in mixed environments. "Envox 6.3 is the most advanced version of our communications development platform yet," said Mark D. Flanagan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Envox Worldwide. "Without question Envox 6.3 is the clear price/performance leader in the IVR market today and we expect it to become the platform of choice among those creating VoIP-based voice solutions." For more information about Envox 6.3, or to download an evaluation version, visit http://www.envox.com/software/envox-6.asp. About Envox Worldwide Envox Worldwide is a global provider of voice solutions. The company's software products and related services dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. Envox Worldwide can be found on the World Wide Web at http://www.envox.com/. For more information, call 508/871-7604. |
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