ENTEX Announces National Networking Support Service.RYE BROOK, N.Y.--(BUSINESS WIRE)--July 14, 1997-- Multi-Vendor, Centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. Network Help Desk and Remote Monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a to Address Needs of Fortune 1000 Customers ENTEX Information Services See Information Systems. , Inc., the leading PC systems integrator to the Fortune 1000, today announced a centralized help desk and remote monitoring and administration service dedicated to helping large organizations keep their multi-vendor networks running smoothly and productively. The service, Enterprise SupportLine (ESL (1) An earlier family of client/server development tools for Windows and OS/2 from Ardent Software (formerly VMARK). It was originally developed by Easel Corporation, which was acquired by VMARK. ), focuses specifically on the needs of network administrators and LAN managers in Fortune 1000 companies and large government agencies. "Network administrators in America's largest corporations oversee mission-critical functions and need reliable and easy access to immediate, high-end technical support. This is a mature service from ENTEX, with more than 100 customers already using the baseline ESL support service. By enhancing ESL, we are giving our customers what they need most: a single point of contact for all network-related help desk, monitoring and administration functions," said Rick Nathanson, ENTEX senior vice president, services. One early adopter of the end-to-end service, which includes remote monitoring, is Inland Paperboard and Packaging, Inc. Inland, one of the nation's premiere paperboard manufacturers based in Indianapolis, Indiana “Indianapolis” redirects here. For other uses, see Indianapolis (disambiguation). Indianapolis (IPA: [ˌɪndiəˈnæpəlɪs]) is the capital city of the U.S. , plans to use ESL for around-the-clock remote network administration, monitoring and on-site dispatch services under a multi-year contract with ENTEX. In today's prevalent multi-vendor environments, administrators often need to seek support from multiple sources. They are caught between challenging network environments, end users who demand network performance, and a support structure fractured by numerous vendor-based technical help lines. ESL combines ENTEX's networking services expertise with the high-end network support of the major vendors in the marketplace, including Microsoft, Novell, Cisco, Lotus, Bay Networks, Banyan banyan (băn`yən), species of fig (Ficus bengalensis) of the family Moraceae (mulberry family), native to India, where it is venerated. Its seeds usually germinate in the branches of some tree where they have been dropped by birds. , and 3Com, to provide a single-point of contact and a variety of solutions. Single Point of Contact, Multiple Access Methods Through ESL, network administrators at ENTEX customer sites nationwide can access end-to-end network troubleshooting and support in a variety of ways. ESL provides customers with the flexibility to receive support by telephone, the World Wide Web, eMail, pager notification, and directly from their management station (ManageWise, OpenView, etc.). Inquiries to ESL are answered by an ENTEX technical support professional with desktop access to an extensive diagnostic engine and priority access to ENTEX's networking vendor partners. ENTEX ESL professionals have an average of 12 years of high-end networking expertise and possess prestigious product and vendor certifications on a wide range of network operating systems An operating system that is designed for network use. Normally, it is a complete operating system with file, task and job management; however, with some earlier products, it was a separate component that ran under the OS; for example, LAN Server required OS/2, and LANtastic required DOS. , management software, and tools. End-To-End Remote Monitoring and Administration Using remote monitoring and administration services in ENTEX's Mason, Ohio Mason is a city in southwestern Warren County, Ohio, United States. As of the 2000 census, Mason's population was 22,016. It was the fastest-growing and most populous city in the county. Until February 1997, it was part of Deerfield Township. National Service Center and King of Prussia, Pennsylvania For Kings of Prussia, see List of rulers of Prussia King of Prussia is an unincorporated community in Upper Merion Township, Montgomery County, Pennsylvania, United States. As of the 2000 census, its population was 18,511. location, customers can centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. and co-source the management of their networks. Remote services include File/Application/Mail server administration and monitoring. With a variety of response options, including 24-hour, 7-day-a-week availability, ENTEX employs a rigid methodology of continually monitoring, immediately assigning a representative to respond to the customer need and then reporting resolution as soon as the problem is addressed. ESL complements services already available from ENTEX's SolutionLine(TM), which provides centralized help desk support for the desktop and application needs of end users. With the two services, large corporate customers can now access complete, end-to-end help to address the broad range of needs from end users to network administrators. ENTEX Information Services, with $2.5 billion in revenue, is the largest PC systems integrator in the U.S., providing PC and network computing Storing and/or running applications in servers in a network. See cloud computing and network computer. solutions to Fortune 1000 companies. ENTEX operates in 60 major markets across the U.S., and over a third of the company's 7,000 employees provide outsourced services at customer locations every day. In addition, the ENTEX Global Alliance provides the resources of 300 sales offices in 29 countries, 15,000 employees, and revenues of $7.5 billion. ENTEX can be reached at http:\\www.entex.com . ENTEX and ENTEX Information Services are trademarks of ENTEX Information Services, Inc. All other names referred herein are the property of their respective owners. CONTACT: ENTEX Information Services Glenn Zaccara (914) 935 - 3685 Glenn.Zaccara@entex.com or Brodeur Porter Novelli Porter Novelli International is a leading, global PR and lobbying firm. It is part of the Omnicom Group of advertising and marketing companies, the world's largest advertising conglomerate. The following article on Porter Novelli was obtained from "Sourcewatch. Laura Tenzer (914) 697 - 9711 x234 ltenzer@brodeur.com |
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