ENTERPRISE-CLASS SOFTWARE EXTENDS REMOTE ACCESS CAPABILITIES.

ADAPT Software Applications, Inc., Irvine, Calif., has announced extended remote access capabilities for its ADAPTcrm(TM) solution in the form of an optional Web-based product and enhancements to its embedded database replication engine.

ADAPTcrm is an enterprise-class software system that enables a business to manage internal resources, customer, supplier and prospect relationships, marketing campaigns, sales opportunities as well as service contracts and incidents within a single, non-modular CRM program. In November, 2001, ADAPT Software announced ADAPTcrm/version 3.10, featuring numerous system enhancements, including extended Microsoft(TM) Outlook(TM) integration.

Now, ADAPT Software has introduced ADAPTanywhere(TM), a highly affordable and easy-to-use new product that offers powerful tools to facilitate real-time access to the ADAPTcrm system via Web-enabled handheld and portable devices, as well as an enhanced database replication feature --ADAPTreplication(TM).

The new ADAPTanywhere offering is an online, Web-based solution that delivers a browser-based interface into the main ADAPTcrm database. The ADAPTanywhere module is divided into three key "portals," each intended for a specific type of user. ADAPT Software is releasing the portals in two phases. A Mobile Employee Portal and Web Marketing Portal are included in the initial ADAPTanywhere offering, while a Customer Service Portal will be offered in a subsequent release.

The Mobile Employee Portal empowers employees in the field to interface with the ADAPTcrm system in real-time via web-enabled PalmOS, Windows CE equipped mobile devices or standard Web browsers. This technology allows users to instantly access and modify calendars, appointments, tasks, sale opportunities, marketing campaigns and ultimately service tickets.

The Web Marketing Portal automates the web-based lead capture process and provides facilities for linking to existing web forms or creating new ones without the need to write a single line of HTML or Java Script code. When a prospect enters details on a web site, the information is automatically "pulled" into the ADAPTcrm system, eliminating duplicate data entry and the need to manually export/import data from a Web server into the CRM database. In addition, the Marketing Portal utilizes ADAPTcrm's built-in Process Definition Language (PDL) to automatically reply to prospective or customers or consumers who submit data via the Web.

A Customer Service Portal, which completes the ADAPTanywhere offering by enabling customer self-service from the Web, is scheduled for release in Q2, 2002 and will be offered free of charge to existing ADAPTanywhere customers.

In addition to ADAPTanywhere's online collaboration capabilities, users who wish to work offline and periodically synchronize their databases with the main office can take advantage of the system's enhanced built-in replication feature. Bi-directional, entity-level synchronization is achieved using Microsoft SQL 2000's database replication feature. The synchronization process can occur via any type of network connection, including LAN, WAN or VPN (over the Internet).

Established in 1993, ADAPT Software Applications, Inc. is a leading provider of fully integrated, front-to-back-office CRM solutions for small to medium sized businesses. The company's core competency lies in client/server and Web-based rapid application development and expertise in virtually all major platforms, operating systems and database management systems.

ADAPTcrm combines collaboration, marketing, sales, service, fulfillment functionality, a knowledge base and pre-built, real-time accounting/ERP integration into a single, affordable, and easy-to-use enterprise CRM application.

For information, call [phone] or visit http://www.adaptcrm.com.