ENMAX and Accenture Sign Business Process Outsourcing Agreement To Enhance Customer Services.
CALGARY, Alberta--(BUSINESS WIRE)--June 16, 2003
ENMAX Corporation and Accenture (NYSE: ACN) today announced the signing of a 10-year agreement under which the two companies will work together to enhance customer care services provided to ENMAX's electricity and natural gas customers and The City of Calgary's water and wastewater customers.
The agreement will increase the value of ENMAX to its owners by strengthening the company overall, increasing shareholder value, and offering additional potential for increased earnings as ENMAX continues to grow.
"A corporation's intrinsic cost structure is becoming increasingly determinant of long-term success," said Bob Nicolay, ENMAX president and chief executive officer. "ENMAX has accomplished significant strategic growth in market share and assets. However, we are equally focused on the efficiency and effectiveness of our business operations. Today's competitive energy market demands improved customer service capabilities at less cost. This agreement allows ENMAX to meet or exceed customer demands, while reducing the cost of future investment in new technology."
Under the terms of the agreement between ENMAX and Accenture Business Services for Utilities, a wholly owned Canadian subsidiary of Accenture:
-- Accenture Business Services for Utilities will provide
customer care services to ENMAX, as well as additional
opportunities to support a wider range of products, enhanced
service options and increased choice in methods of accessing
these services for its customers.
-- ENMAX and The City of Calgary will retain ownership of all
data related to their respective customers.
-- Approximately 320 ENMAX employees will become part of
Accenture Business Services for Utilities, a business created
last year by Accenture that provides customer care services to
utilities on an outsourced basis. A transition agreement
signed by ENMAX, Accenture Business Services for Utilities and
the Canadian Union of Public Employees (CUPE), ensures that
CUPE employees who will become part of Accenture Business
Services for Utilities will receive compensation and benefits
packages comparable to those they receive at ENMAX and that
the terms of the collective agreement will be honoured.
Accenture Business Services for Utilities is based in Vancouver, with operations in Alberta, Ontario, New Brunswick and British Columbia.
"Utilities are under pressure to reduce costs and improve customer service levels. Many are now turning to outsourcing as a new and innovative way for them to improve efficiencies in customer care services," said Bill Morris, managing partner of Accenture's Utility industry group in Canada. "This agreement further supports Accenture's strategy to provide utilities with outsourced capabilities to achieve these goals."
"We are delighted to have these employees help us deliver world-class customer care services to utilities," added Bill Morris. "They bring with them valuable knowledge and skills that complement the strengths of our existing workforce."
The agreement follows an announcement by ENMAX on December 17, 2002, of plans to pursue a business arrangement with Accenture, after receiving approval from the ENMAX board of directors and from Calgary City Council in its capacity as an ENMAX shareholder.
Accenture is the world's leading management consulting and technology services company. Committed to delivering innovation, Accenture collaborates with its clients to help them realize their visions and create tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies. With more than 75,000 people in 47 countries, the company generated net revenues of US$11.6 billion for the fiscal year ended August 31, 2002.
Accenture began operating in Canada in 1989 and now has more than 3,800 people in key locations across the country. Its home page in Canada is www.accenture.ca.
ENMAX Corporation, a wholly owned subsidiary of The City of Calgary, provides electricity, natural gas and value-added services to more than 420,000 residential, commercial and industrial customers in Alberta through its subsidiary companies. For more information, please visit our website at www.enmax.com.
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|Date:||Jun 16, 2003|
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