ENMAX and Accenture Sign Business Process Outsourcing Agreement To Enhance Customer Services.Business Editors
CALGARY, Alberta--(BUSINESS WIRE)--June 16, 2003
ENMAX Corporation and Accenture (NYSE NYSE
See: New York Stock Exchange : ACN ACN Accenture (stock symbol)
ACN Australian Company Number
ACN Automatic Collision Notification (US DOT)
ACN Anglican Communion Network ) today announced the signing of a 10-year agreement under which the two companies will work together to enhance customer care services provided to ENMAX's electricity and natural gas customers and The City of Calgary's water and wastewater customers.
The agreement will increase the value of ENMAX to its owners by strengthening the company overall, increasing shareholder value, and offering additional potential for increased earnings as ENMAX continues to grow.
"A corporation's intrinsic cost structure is becoming increasingly determinant determinant, a polynomial expression that is inherent in the entries of a square matrix. The size n of the square matrix, as determined from the number of entries in any row or column, is called the order of the determinant. of long-term success," said Bob Nicolay, ENMAX president and chief executive officer. "ENMAX has accomplished significant strategic growth in market share and assets. However, we are equally focused on the efficiency and effectiveness of our business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Today's competitive energy market demands improved customer service capabilities at less cost. This agreement allows ENMAX to meet or exceed customer demands, while reducing the cost of future investment in new technology."
Under the terms of the agreement between ENMAX and Accenture Business Services for Utilities, a wholly owned Canadian subsidiary of Accenture:
-- Accenture Business Services for Utilities will provide
customer care services to ENMAX, as well as additional
opportunities to support a wider range of products, enhanced
service options and increased choice in methods of accessing
these services for its customers.
-- ENMAX and The City of Calgary will retain ownership of all
data related to their respective customers.
-- Approximately 320 ENMAX employees will become part of
Accenture Business Services for Utilities, a business created
last year by Accenture that provides customer care services to
utilities on an outsourced basis. A transition agreement
signed by ENMAX, Accenture Business Services for Utilities and
the Canadian Union of Public Employees The Canadian Union of Public Employees (CUPE, French: Syndicat canadien de la fonction publique) is a Canadian trade union serving the public sector - although it has in recent years organized workplaces in the non-profit and para-public sector as well. (CUPE CUPE Canadian Union of Public Employees ), ensures that
CUPE employees who will become part of Accenture Business
Services for Utilities will receive compensation and benefits
packages comparable to those they receive at ENMAX and that
the terms of the collective agreement will be honoured.
Accenture Business Services for Utilities is based in Vancouver, with operations in Alberta, Ontario, New Brunswick New Brunswick, province, Canada
New Brunswick, province (2001 pop. 729,498), 28,345 sq mi (73,433 sq km), including 519 sq mi (1,345 sq km) of water surface, E Canada. and British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography
"Utilities are under pressure to reduce costs and improve customer service levels. Many are now turning to outsourcing as a new and innovative way for them to improve efficiencies in customer care services," said Bill Morris, managing partner of Accenture's Utility industry group in Canada. "This agreement further supports Accenture's strategy to provide utilities with outsourced capabilities to achieve these goals."
"We are delighted to have these employees help us deliver world-class customer care services to utilities," added Bill Morris. "They bring with them valuable knowledge and skills that complement the strengths of our existing workforce."
The agreement follows an announcement by ENMAX on December 17, 2002, of plans to pursue a business arrangement with Accenture, after receiving approval from the ENMAX board of directors and from Calgary City Council The Calgary City Council is the legislative governing body that represents the citizens of Calgary. The Council consists of two offices; Office of the Mayor and Office of the Alderman. in its capacity as an ENMAX shareholder.
Accenture is the world's leading management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business
service industry - an industry that provides services rather than tangible objects and technology services company. Committed to delivering innovation, Accenture collaborates with its clients to help them realize their visions and create tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies. With more than 75,000 people in 47 countries, the company generated net revenues of US$11.6 billion for the fiscal year ended August 31, 2002.
Accenture began operating in Canada in 1989 and now has more than 3,800 people in key locations across the country. Its home page in Canada is www.accenture.ca.
ENMAX Corporation, a wholly owned subsidiary Wholly Owned Subsidiary
A subsidiary whose parent company owns 100% of its common stock.
In other words, the parent company owns the company outright and there are no minority owners. of The City of Calgary, provides electricity, natural gas and value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. to more than 420,000 residential, commercial and industrial customers in Alberta through its subsidiary companies. For more information, please visit our website at www.enmax.com.