EMC Recognized for Customer Service Excellence; Service & Support Professionals Association Awards EMC for Mission Critical Support.Business/Technology Editors HOPKINTON, Mass.--(BUSINESS WIRE)--Oct. 24, 2001 The Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) has presented EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. with one of the industry's highest forms of recognition for the world-class support EMC provides to customers' mission critical information. The Software Technical Assistance Recognition (STAR) Award for Mission-Critical Support, announced at the Horizons 2002 World Conference in Savannah, Georgia Savannah is a city located in (and the county seat of) Chatham County, Georgia (USA). The city's population was 128,500 in 2005, according to the most recent U.S. Census estimate. Savannah was the first colonial and state capital of Georgia. , recognizes EMC's customer service excellence and exemplary technical customer support for its CLARiiON and Symmetrix customers worldwide. "The SSPA STAR Award winners provide a `best of breed' showcase of the top talent within our industry," said Bill Rose, SSPA Founder/Executive Director. "EMC delivers world-class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry." The SSPA is the leading industry association for information technology professionals. "'Mission-critical' describes the vast majority of the environments in which EMC customers employ our information storage solutions," said Leo Leo, in astronomy Leo [Lat.,=the lion], northern constellation lying S of Ursa Major and on the ecliptic (apparent path of the sun through the heavens) between Cancer and Virgo; it is one of the constellations of the zodiac. Colborne, EMC Vice President of Global Technical Support. "In an era when `minutes equal millions,' EMC's technical support professionals know all too well the importance of keeping our customers up and running 24 by 7. It is gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to be formally recognized for our service strength by other leaders in the industry." Worldwide, World-Class Technical Support EMC Customer Service has direct service presence in 47 countries and service partners in 28 countries, representing every major region of the world. Customer Support Centers are also located globally, including Hopkinton, Massachusetts Hopkinton is a town located in southwestern Middlesex County, Massachusetts, about 40 km (26.4 mi) from Boston. It is one of nine towns that are part of the region known as MetroWest. The population was 13,346 at the 2000 census. ; Duluth, Georgia Duluth is a city in Gwinnett County, Georgia, and a suburb of Atlanta located in the Metro Atlanta area. Unincorporated portions of northeast Fulton County and Forsyth County also have Duluth as a mailing address, though this area is technically outside city limits. ; Cork, Ireland Cork, Ireland is a term which may refer to the following places in southern Ireland, depending on context.
EMC's proactive approach to customer support means problems are addressed and eliminated before they occur. EMC's sophisticated remote support provides notification when there is a problem - or a potential problem. If onsite service is required, EMC field staff can "hot swap" a part without system downtime. EMC's information storage systems are equipped with automatic "phone-home" capabilities, enabling EMC service experts to monitor systems 24 hours a day. By dialing back into the EMC system, EMC technicians can take action quickly, analyze events and abnormalities, and resolve most issues before they affect customers' businesses. EMC's highly advanced remote support provides a proactive and pre-emptive pre·emp·tive or pre-emp·tive adj. 1. Of, relating to, or characteristic of preemption. 2. Having or granted by the right of preemption. 3. a. approach that is unmatched in the industry. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. About EMC EMC Corporation (NYSE NYSE See: New York Stock Exchange :EMC) is the world leader in information storage systems, software, networks and services, providing the information infrastructure for a connected world. Information about EMC's products and services can be found at www.EMC.com. EMC is a registered trademark of EMC Corporation. Other trademarks are the property of their respective owners. |
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