EMC Promotes Two Veteran Senior Executives.HOPKINTON, Mass.--(BUSINESS WIRE)--June 23, 1999-- Frank M. Hauck Named Senior Vice President, Global Customer Service; Charles J. Cavallaro Named Senior Vice President, Markets and Channels Operations EMC Corporation EMC Corporation (NYSE: EMC) is an American Fortune 500 and S&P 500 manufacturer of software and systems for information management and storage. It is headquartered in Hopkinton, Massachusetts, USA. , the world's leading provider of enterprise storage systems, software and services, today announced the promotion of two executives to Senior Vice President. Frank M. Hauck has been promoted to Senior Vice President, Global Customer Service, and Charles J. Cavallaro has been promoted to Senior Vice President, Markets and Channels Operations. Both Hauck and Cavallaro report to Robert M. Dutkowsky, EMC's Executive Vice President of Markets and Channels. Hauck has been with EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. since 1990. Cavallaro joined EMC in 1993. Each has been instrumental in EMC's rapid and sustained growth and leadership in customer satisfaction in the worldwide storage systems and software market. EMC Customer Service: A Competitive Advantage EMC's Global Customer Service organization is recognized, through numerous independent surveys, as the top customer service organization in the industry. Under the leadership of Hauck, who has been Vice President of Customer Service since 1997, EMC customers are supported by an infrastructure that utilizes the industry's most advanced remote service technology to complement the global reach and hands-on expertise of more than 2,500 highly skilled service professionals. Using the latest diagnostic technology and telecommunications links that continuously monitor and report on the environmental status of each installed system, EMC's built-in service approach is designed to detect errors before they become serious enough to threaten data availability Refers to the degree to which data can be instantly accessed. The term is mostly associated with service levels that are set up either by the internal IT organization or that may be guaranteed by a third party datacenter or storage provider. . "A major differentiator between EMC and its competition is customer service," said Dutkowsky. "While many IT companies will talk about trying to duplicate the service infrastructure we have put in place over the past ten years, no supplier has been able to deliver the high levels of proactive 7x24 service that EMC's customers rely on for their mission-critical applications. Frank has been a major force in developing this infrastructure, which continues to be expanded and enhanced in order to ensure that customers always have access to their information." Hauck has led EMC Customer Service since 1997. Prior to that he served as the company's Vice President of Worldwide Technical Support, Manager of Customer Service Headquarters Operations and Controller of Worldwide Customer Service. Before joining EMC in 1990, Hauck held a number of management positions at the former Digital Equipment Corporation. He is a graduate of Bryant College, holds an MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration from Babson College Babson College, located in Wellesley, Massachusetts (zoned as "Babson Park," ZIP code 02457),[1] is a private business school that grants all undergraduates a Bachelor of Science in Business Administration. The F. W. and has completed the Executive Program for Management Development at the Harvard Business School Harvard Business School, officially named the Harvard Business School: George F. Baker Foundation, and also known as HBS, is one of the graduate schools of Harvard University. . Forecasting EMC's Success One of the main drivers of EMC's continued growth is the company's global sales organization, which has doubled in size over the past 18 months. As head of operations for EMC's Markets and Channels organization, Cavallaro is responsible for managing the company's sales planning and forecasting and its leasing and brokerage business. These functions, which ensure timely manufacturing and shipments to customers, have been recognized as a key factors in EMC's successful financial performance. Dutkowsky added, "When customers purchase a hardware and software solution from EMC, it is often needed within a short timeframe to meet a business need. Through accurate planning and forecasting, we ensure that the product will be manufactured, tested and delivered when the customer needs it. As EMC continues to grow, these business competencies take on added importance. I am confident that under Chuck's leadership, the high level of execution we have achieved in these areas will continue to increase and support EMC's growth." Cavallaro has served in a number of senior management roles at EMC, including Vice President of Business Integration and Vice President and General Manager of EMC's former Midrange division. He was President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Magna Computer Corporation when the company was acquired by EMC in 1993. Prior to that he was Vice President of Sales and Marketing at Para Research Corporation, an AS/400 software company. He is a graduate of Merrimack College Merrimack College is a small private, liberal arts, Catholic college in North Andover, Massachusetts, located on Route 114. It was founded in 1947 by Augustinians. Approximately 2,100 full-time and 300 evening students from more than 26 states and 17 countries are enrolled at and completed graduate studies at Northeastern University Northeastern University, at Boston, Mass.; coeducational; founded 1898 as a program within the Boston YMCA, inc. 1916, university status 1922, fully independent of the YMCA 1948. . EMC Corporation, a Fortune 500 company based in Hopkinton, Massachusetts Hopkinton is a town located in southwestern Middlesex County, Massachusetts, about 40 km (26.4 mi) from Boston. It is one of nine towns that are part of the region known as MetroWest. The population was 13,346 at the 2000 census. , is the world's technology and market leader in the rapidly growing market for intelligent enterprise storage systems, software and services. The company's products store, retrieve, manage, protect and share information from all major computing environments, including UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. and mainframe platforms. The company has offices worldwide, trades on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. under the symbol EMC, and is a component of the S&P 500 Index. For further information about EMC and its storage solutions, EMC's corporate web site can be accessed at http://www.EMC.com. EMC is a registered trademark of EMC Corporation. Other trademarks are the property of their respective owners. |
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