EBI Consulting Introduces Training Toolkits to Link Customer Service Excellence, Leadership, and Business Strategy.

WESTPORT, Mass. -- EBI CONSULTING INC. introduces Training Toolkits to help businesses develop customer service culture, build leadership accountability, and more successfully implement a proven process for change. While most training dollars are lost due to lack of buy-in, lack of on-the-job reinforcement, or lack of business focus, EBI Training Toolkits provide clients with templates, materials, and tools that link training with business strategy and measurement.

Built from EBI's extensive resource library which includes materials and modules from over 25 years of developing learning tools, workbooks, instructional leaders' guides, and train the trainer for major industries, such as technology, financial services, healthcare, hospitality, retail, franchise, publishing, and manufacturing, Training Toolkits are tailored to each client's needs, with programs conducted in formats ranging from 2 hour modules to 1 - 2 day seminars.

These highly engaging programs on "5 Star" Customer Service Culture, Change Management, Leadership How To's, Working as a Team, and others, focus on behavior change, hands-on case studies, and interactive group activity. Programs can be delivered by in-house trainers with senior management sponsorship or EBI consultants.

Elaine Berke, president of EBI Consulting and passionate about customer experience, believes Service Excellence is a process not an event. "It's about building the culture, systems, and focus on the customer. Though commitments to customers are glorified in board rooms and mission statements everywhere, many companies fail at satisfying their customers." As Yogi Berra said, "If you always do what you've always done, you always get what you've always gotten." We work with premier organizations and CEO's who understand what it takes to achieve excellence.

Information on Training Toolkits, Learning Tools, and details about EBI solutions are available on our website at www.ebiconsult.com or call 800-932-2141.

About EBI Consulting, Inc.

EBI Consulting provides customer driven solutions to help companies achieve a strategic vision, rapidly transform the functioning of business leadership, and improve sales and service performance. Our process includes assessment, recommendation, tools, and implementation. Since 1981, EBI has had over 300 clients, including Harvard Business School Executive Education, Dunkin Donuts/Baskin Robbins/Togo's, Meridien Hotels, Casey Eye Institute, Amica Insurance, Affiliated Research Centers, Kronos, and rapid growth, venture backed companies.