EBI Consulting Introduces RevFive, New Program to Re-tool, Re-energize, Re-focus Organizations for Re-newed Customer and Business Growth.Business Editors WESTPORT, Mass.--(BUSINESS WIRE)--April 9, 2004 EBI See electron beam imaging. Consulting Inc. introduces RevFive, a new program to re-vamp, re-focus and re-align organizations for re-newed customer service and business growth. Based on current CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. forecasts expressing the highest levels of business optimism in two decades, EBI's new program will re-vitalize and re-position the organization to emerge from four years of difficulty, and move full speed ahead into a brighter, more profitable future. Elaine Berke, president of EBI states, "This is the time, the window of opportunity, to plan for growth, issue the mandate, and act. The scars from the past are not easy to erase, but a process of re-vitalization and re-focus will help leadership and employees re-connect to the vision, passion, and strategy of the business. Most importantly Adv. 1. most importantly - above and beyond all other consideration; "above all, you must be independent" above all, most especially , the need to retain and increase customers through differentiated service Differentiated Service is a design pattern for business services and software, in which the service varies automatically according to the identity of the consumer and/or the context in which the service is used. and premier relationships will be key." "In addition to employees, customers are worn out. The challenge for most brands is sustaining consistently high customer experiences," Berke said. "Unfortunately, service has fallen way behind. Service Excellence is not a one-time event. It's about shifting the culture once again and re-focusing the business on the customer. Too many companies over-rely on status quo [Latin, The existing state of things at any given date.] Status quo ante bellum means the state of things before the war. The status quo to be preserved by a preliminary injunction is the last actual, peaceable, uncontested status which preceded the pending controversy. or product excellence, and fail to increase the level of service from commodity to one of true differentiation. Too many leaders are out of touch with the emotional context that underscores employee and customer loyalty." CEO's have a real opportunity at hand to engage and immerse im·merse tr.v. im·mersed, im·mers·ing, im·mers·es 1. To cover completely in a liquid; submerge. 2. To baptize by submerging in water. 3. everyone in a full-fledged customer growth, loyalty, and retention mission. Every company strives for great service. The question is which one will invest time, resources, and leadership to sustain a guaranteed return on greatness. To learn more about RevFive, visit www.ebiconsult.com or call 800-932-2141. About EBI Consulting, Inc. EBI Consulting helps companies increase and retain customers through premier relationships that echo the brand at all touch points. We help clients respond faster and profitably to leadership opportunities by providing a fully customized process, including on-site benchmarking assessment, customer surveys, recommendations, tools, training, and implementation. Since 1981, EBI has had over 300 clients, including Harvard Business School Harvard Business School, officially named the Harvard Business School: George F. Baker Foundation, and also known as HBS, is one of the graduate schools of Harvard University. Executive Education, Dunkin Donuts/Baskin Robbins/Togo's, Meridien Hotels, Casey Eye Institute, Amica Insurance, People's Bank Peo´ple's bank 1. A form of coöperative bank, such as those of Germany; - a term loosely used for various forms of coöperative financial institutions. , Milliken, and Kronos. |
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