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EADS TELECOM Unites All Voice Platforms under a Single Operating System; Powerful Enterprise Telephony Platform Incorporates Additional Features and Better Integration.


Business Editors/High-Tech Writers

DALLAS--(BUSINESS WIRE)--May 21, 2004

EADS EADS European Aeronautic Defence and Space Company N.V.
EADS Expeditionary Air Defense System (USMC)
EADS Extended Air Defense Systems
EADS Environmental Assessment Data System
EADS Echelons Above Division Study
 TELECOM North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Inc., a subsidiary of EADS North America, today introduced Pointspan(R) 3.2, a single operating system operating system (OS)

Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs.
 that works across all EADS TELECOM voice platforms, powering new applications and delivering added network integration capability.

Upgraded to incorporate features requested and developed by customers, Pointspan 3.2 simplifies management and administration of Pointspan networks with complete feature transparency and application sharing A data conferencing capability that lets two or more users interactively work on the same application at the same time. The application is loaded and running in only one machine; however, keystrokes are transmitted from and screen changes are transmitted to the other participants. . With embedded Automatic Call Distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) functionality and flexible distribution options, Pointspan 3.2 enables companies to run the call center or enterprise campuses in a consolidated fashion on one operating system. Applications can be distributed from a single point to multiple sites, eliminating duplication and unnecessary costs, while enabling all users regardless of location to have the same capabilities. Pointspan 3.2 also allows moves, adds and changes to be handled from a single location.

"With Pointspan 3.2, users gain additional features and better integration which translates to lower administration costs and increased productivity for companies," said Stephane Angelot, vice president, product management, EADS TELECOM. "Together with the newly released Pointspan ITE ITE Institute of Transportation Engineers
ITE In the Ear
ITE Information Technology Equipment
ITE Initial Teacher Education (UK)
ITE Institute of Technical Education
ITE Institute of Terrestrial Ecology
 station sets, Pointspan 3.2 will allow users to increase control of their telephony networks."

Pointspan 3.2 is compatible with previous Pointspan software releases, protecting customer investments. As a bridge between circuit-switched and packet-switched telephony, Pointspan 3.2 offers organizations the flexibility to migrate to IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous.  at their own pace, using their existing data network.

EADS TELECOM also introduced two additions to its popular line of telephones (which sold more than 450,000 in 2003). With Pointspan 3.2 and the new Pointspan ITE-760 and ITE-780 station sets, users benefit from more feature-rich, call processing In telecommunication, the term call processing has the following meanings:
  1. The sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.
 solutions to boost productivity and improve service quality. Armed with the ability to record incoming and outgoing call logs, build personal and system directories and access a keyboard to enter text, companies' service and support staff can achieve more in less time.

Pointspan ITE station sets' interactive display and access to soft key menus allow the phones to operate more like mobile phones. Both models feature five soft keys which saves users time by enabling easy access to a menu of specific functions. Users can also point to screen options with a stylus, improving productivity with the Pointspan ITE-780's tactile screen display.

The new sets are compatible with the existing line of EADS TELECOM phones, allowing users to expand or upgrade without starting over. Built with IP migration in mind, a simple daughter card addition turns these telephones into IP phones.

About EADS in North America

EADS and its commercial telecom division, referred to as Communication Information Networks (CIN CIN cervical intraepithelial neoplasia.
Cervical intraepithelial neoplasia (CIN)
A term used to categorize degrees of dysplasia arising in the epithelium, or outer layer, of the cervix.
), is a leading worldwide provider of enterprise telephony solutions, including secure information systems and networks based on key technologies such as Telephony over IP, Contact Centers, systems management, directories and web communication portals. EADS CIN is number 5 in Europe and number 2 in France in the Enterprise Telephony sector, with respectively 7% and 30% market share. EADS is a global IP Telephony leader with an installed base of 100,000 IP licenses. CIN has a local presence in 18 countries, mainly in Europe and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. .

EADS North America (the parent of EADS TELECOM North America, Inc), with ten operating units and investments in 39 cities, offers a broad array of advanced solutions to its customers in the public safety and homeland security Noun 1. Homeland Security - the federal department that administers all matters relating to homeland security
Department of Homeland Security

executive department - a federal department in the executive branch of the government of the United States
, commercial, aerospace and defense markets. EADS North America supports more than 100,000 North American North American

named after North America.


North American blastomycosis
see North American blastomycosis.

North American cattle tick
see boophilusannulatus.
 jobs. EADS is a global leader in public safety, aerospace, defense and related services. The EADS Group includes Airbus and Eurocopter, is prime contractor for the Ariane launcher, develops the A400M and is the largest industrial partner for Galileo.

For more information about EADS telecom solutions in North America, visit www.eadstelecom-na.com.

For more information about EADS North America, visit www.eadsnorthamerica.com or contact Diane Murphy at 202-776-0988, or email: diane.murphy@eadsnorthamerica.com.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:May 21, 2004
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