E-gov initiatives making strides.In its latest report, Government Online, data analysis firm eMarketer found that while e-government (Electronic-GOVERNMENT) A generic term for Web-based services from agencies of local, state and federal governments. Such Web sites provide a wide variety of services to the public and have been extremely helpful in reducing internal paperwork. initiatives are making huge strides worldwide, there is still a long way to go in establishing trust in terms of online correspondence between government and citizens. Key findings from leading research firms and international governmental agencies include the following: * A 31-country study of nearly 29,000 people by international market research firm Taylor Nelson Sofres Taylor Nelson Sofres (TNS) is a global market research group, active in over 70 countries and employing 14,000 people. TNS conducts custom research business in key industry sectors, including Healthcare, Automotive, Technology, Finance, Consumer as well as Polling and Social. indicates that 30 percent of the worldwide adult population now accesses some aspect of government on the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . * According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Gartner, government IT budgets are expected to increase steadily over the next three years, with IT services absorbing the vast majority of spending. From 2000-2005, software will see the biggest growth (15 percent), followed by services (13 percent), networking equipment (9.3 percent), and hardware (5.3 percent). * Brown University's Taubman Center for Public Policy found that only 12 percent of the nearly 1,200 Web sites surveyed around the world offer fully executable services online. Among world regions, government Web sites in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. (including Canada, Mexico, and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. ) offer the highest percentage of executable online services. By far, the most frequently offered service was the ability to order publications. * According to Accenture, improving customer satisfaction with online government services is the leading factor driving e-government initiatives around the world, closely followed by customer demands for new or better services. Moreover, 92 percent of the government executives who participated in the Accenture study rated superior service as a business imperative for online government initiatives. * eMarketer said the percentage of Internet users Internet user n → internauta m/f Internet user Internet n → internaute m/f engaged in transactions with public administrations is equal to the share making purchases online, indicating that Internet users who are comfortable with buying goods via the Web are probably willing to pay their parking tickets online as well. * Although the perceived safety of providing governments with personal information increased from 2001 to 2002, people of both genders and all ages around the world continue to harbor serious reservations about interacting with their governments online, according to eMarketer. |
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