E-Book Systems Selects Banter's Next-Generation eCRM Solution; Banter Continues to Provide Global E-Businesses With Advanced Customer Care Solutions.Business/High-Tech Editors SAN FRANCISCO--(BUSINESS WIRE)--Sept. 12, 2000 Banter, a provider of online customer care applications and intelligent communication technologies, today announced that E-Book Systems has chosen Banter for their email management solution. E-Book Systems is an award-winning developer of advanced software for viewing, managing and editing digital images. E-Book Systems' patented Digital Flip(TM) technology enables electronic books and albums to behave like real-life books. Digital Flip allows users to easily and conveniently organize, compare, manage and present archives of collected images and data files. "We value E-Book Systems' business and the opportunity to provide them with our next-generation customer care solutions," said Steven Glapa, Vice President of Marketing at Banter. "E-Book Systems quickly recognized the intrinsic value Intrinsic Value 1. The value of a company or an asset based on an underlying perception of the value. 2. For call options, this is the difference between the underlying stock's price and the strike price. of Banter's core technology and the advanced solution it offers online companies." The Relationship Modeling Engine, Banter's core technology, breaks new ground in not only accuracy, but in scalability and low maintenance costs for customer response technology. The system automatically incorporates feedback on the accuracy of responses from every interaction with customers, agents auditing the system via Banter's high-productivity batch feedback tool, or other customer service channels such as e-mail and chat. Its unparalleled ability to learn and adapt automatically to the rapidly changing context and content of an e-business allows the self-service solution to get continuously smarter with minimal investment in ongoing support. "With over half a million customers using our FlipAlbum for viewing and managing their digital photos, we are seeing an increasing number of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound email messages and the need for a CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution we could integrate quickly," said Seng Beng Ho, President of E-Book Systems. "After evaluating several email response solutions, it became very clear that Banter offered a truly unique real time product that was superior in every way." About E-Book Systems, Inc. It is only through E-Book Systems' innovative Digital Flip(TM) technology that electronic books and albums behave like real-life books with which we are all so familiar. Digital Flip makes it easy and convenient to organize, compare, manage and present your archive of images and data files. Founded in 1998, privately-held E-Book Systems' mission is to provide you with a superior interface in managing digital information. E-Book Systems has offices in Santa Clara Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , CA, Boston, MA and Singapore. Investors in the company include Creative Technologies Ltd., (Nasdaq:CREAF CREAF Creative Technology Ltd (stock symbol) CREAF Centre de Recerca Ecològica i Aplicacions Forestals ). For additional information, call 408/919-6675 (California) or 011-65-258-6100 (Singapore), or visit http://www.ebooksys.com. FlipAlbum(TM) and Digital Flip(TM) are trademarks of E-Book Systems, Inc. All other trademarks are the property of their respective owners. About Banter Banter Inc. provides next-generation solutions for e-communication, content classification and business process automation. Powered by a unique, real-time adaptive knowledge base and workflow engine Workflow engine is a software application meant to manage and execute modeled business processes. It is a key component in workflow technology. It will typically make use of a database server. , Banter's solutions address critical needs in managing information flows and customer relationships. Based in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Banter also has offices in Atlanta, Boston, New York Boston is a town in Erie County, New York, United States. The population was 7,897 at the 2000 census. The town is named after Boston, Massachusetts. The Town of Boston is an interior town of the county and one of the county's "Southtowns. , Phoenix and Israel. The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is backed by Mayfield Fund Mayfield Fund is a venture capital firm located on Sand Hill Road in Menlo Park, California, home to many of Silicon Valley's leading venture capital firms. Mayfield was founded in 1969 by Tommy Davis, one of the first venture capitalists. , Lucent Venture Partners Inc. and others. Banter's customers range from members of the Fortune 500 to emerging companies. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 877/992-2683. |
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